Ambulatory Services Rep II

4 weeks ago

Houston, United States Texas Children's Hospital Full time
Job Summary

We are searching for a Medical Assistant II TC Diabetes/Endocrine Clinic- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service in a healthcare setting. You will also assist in the coordination of flow and provider schedules to effectively manage patient care.

Think you've got what it takes?

Responsibilities

  • Responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems
  • Performs patient registration procedures per clinic process
  • Utilizes the patient management system to mark the arrival of patients and opens accounts
  • Changes status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status
  • Prioritizes patients to be roomed based on appointment and arrival times and other clinic procedures
  • Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process
  • Assists with patient escorts and helps with paperwork as needed
  • Assists in the collection and documentation of patient/family data which includes biophysical and psychosocial information according to clinic scope
  • Reports abnormal or out of range data to RN or provider
  • Ensures that requisitions have necessary clinical, demographic, billing, and payor information
  • Monitors patient flow and fills in or assigns staff as necessary to avoid bottleneck and assure minimal patient wait time
Qualifications

Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children's, unless approved for a medical or religious exemption.
  • College degree preferred
  • CCMA- Certified Clinical Medical Assistant certificate from the National Healthcareer Association required
  • CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
  • One of the following required:
    • EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
    • EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services
    • EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services
    • EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
    • EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services
    • LIC PAR- License Paramedic from the Texas Department of State and Health Services
    • NCMA- National Medical Assistant Certification from the National Center for Competency Testing
    • NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals
    • RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
  • 2 years of related experience required
  • Experience in a health care setting or customer service-focused industry preferred
  • Outpatient clinic operations experience preferred


Company Profile

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being

consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S.News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Center for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; and Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston. We have also created the nation's first HMO for children, established the largest pediatric primary care network in the country and a global health program that is channeling care to children and women all over the

world. Texas Children's Hospital is also academically affiliated with Baylor College of Medicine, one of

the largest, most diverse and successful pediatric programs in the nation.

To join our community of 14,000 dedicated team members, visit texaschildrenspeople.org for career opportunities. You can also learn more about our amazing culture at infinitepassion.org. At Texas Children's Hospital, diversity, equity, and inclusion are at the core of our values and mission for all of our patients and families that we serve. We are committed to providing a diverse and inclusive work environment for all faculty, staff and learners throughout our organization. We believe that each member of our one amazing team provides enrichment that allows us to create a lasting legacy for future employees of this great organization.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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