Sales Support Specialist

1 month ago

New York, United States Ria Financial Full time
Job Description

The Sales Support Specialist plays a key role in improving the position of our agents in the market. The Sales Support Specialist reports directly to the Regional Manager and is primarily responsible for managing a portfolio of businesses to provide the necessary support to agents to increase transactions, optimizing the Ria image and presence in core markets and assisting them with our money remittance platform.

Responsibilities

Install and remove equipment at new and existing agent locations
• Train and support new and existing agents and assist them with troubleshooting
• Recruit, sign up and onboard new and existing agents
• Promote all products the company offers and negotiate deals to increment wires production in assigned territory
• Install advertising and branding materials (posters, signs, etc.) tailored to the agent's core markets
• Capture competitive information and ensure that agent maintain competitive exchange rates and customer fees
• Schedule and coordinate visits to new and existing agents to conduct a business review
• Provide prompt solutions by maintaining strong partnership with back office team, sales team and corporate headquarters
• Conduct promotions, distribute marketing materials and giveaways at events and agent locations
• Coordinate and support sales team for activations and re-activations
• Develop thorough knowledge of services, processes and applications
• Complete all reports, records or forms accurately and in a timely manner
• Other duties and/or projects as assigned

Qualifications

High School diploma or General Education Degree (GED)
• 1-2 year of experience in sales support or field support preferred
• Excellent written and verbal communication skills in English and Spanish
• Ability to travel within assigned territory daily, have a valid driver license, reliable transportation, maintain an acceptable driving record and auto insurance coverage at least to the minimum amount specified by the company and state law
• Must possess basic computer skills utilizing Microsoft Office applications
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
• Ability to effectively communicate with management, co-workers and other departments
• The key characteristics this individual must possess are strong interpersonal skills, willingness to work independently, detail oriented and always be team focused

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