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Desktop technician

1 month ago

Burlington, United States E-Solutions Full time

Role: End Point Engineer / Depot Services Engineer

Location: Burlington, MA 01803 (100% Onsite

Role and Responsibilities:

The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

Qualifications and Education Requirements

Five years of experience with End User Computing activates on Workstation

Strong quantitative, analytical and problem-solving skills

Proficiency of hardware technology and configurations

Proficient skills in PowerPoint, Microsoft Word, Excel, PowerPoint, and Outlook.

Experience with Microsoft Office 365 preferred

Excellent verbal and written communication skills.

Excellent organizational skills.

Preferred Skills

Performs information technology management activities including but not limited to:

Intermediate level of knowledge using Active directory

Knowledge on ticketing system

Install new / rebuild existing workstation and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Knowledge of troubleshooting on normal software

Install and configure systems such as supports Customer infrastructure applications

Develop and maintain installation and configuration procedures.

Contribute to and maintain system standards.

Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.

ITIL Knowledge

Working with Directors, CXO level

Machine Imaging, AD Knowledge, Hardware and Software troubleshooting

Other duties as assigned.

Shipping

Floor support