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Support Technician

3 months ago

Vista, United States Collabera Full time

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Support Technician

Contract: vista, California, US

Salary: $34.00 Per Hour

Job Code: 350890

End Date: 2024-07-19
Days Left: 27 days, 3 hours left

Apply

Job Description:

Title: Site Support Tech II

Location: Vista, CA 92081

Duration: 6+ months

Pay range: $30 - $34/hr.

Job Description -
  • This successful candidate will install, repair, and preventatively maintain personal computers and related systems, as well as provide day-to-day technical support to employees for network infrastructure and internal desktop systems, software, and hardware.
  • Will install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in heterogeneous environments.
  • The Candidate will maintain passwords, data integrity, and file system security for the desktop environments.
  • will communicate highly technical information to both technical and non-technical personnel.
  • The candidate will assist in determining suitable software to meet user requirements.
  • Recommends hardware and software solutions, including new acquisitions and upgrades.
  • May participate in the development of information technology and infrastructure projects.
  • May conduct training programs designed to educate an organization's computer users about basic and specialized applications. (It should be understood that this is not intended to be a detailed or comprehensive description of any employee's job content. Managers set the specific duties and responsibilities for each employee.)
Responsibilities:
  • Candidates should have in-depth experience with Windows 10 including troubleshooting, data backup, PXE imaging, data migration, OS setup, application installation.
  • Experience with Bomgar, ServiceNow, Druva inSync, and multi-factor authentication/PKI, M365, Teams, MS Office 2016, MS inTune software.
  • Techs will provide remote End User support. Ability to learn quickly and the facility to show a high level of social interaction skill is required.
  • Technician must be capable of adapting to a constantly changing IT environment. iOS and Android support and Multi Factor Authentication support experience is a bonus.
Typical Education and Experience:
  • High school education or equivalent and 4+ years of related experience.
  • Applications and tools: M365, OneDrive, Druva, Cisco AnyConnect, Bomgar, ServiceNow, VPN (Encryption)
Knowledge/Skills and Ability:
  • Having general knowledge and experience to be able to handle usual and seldom occurring job events with minimal assistance.
  • Ability to use common sense to carry out relatively basic instructions and activities.
Scope:
  • Applies job skills and company policies and procedures to complete a wide range of difficult tasks.
  • Performs predetermined work assignments with detailed instructions. Follows established guidelines, procedures and policies.
Problem Complexity:
  • Works on problems of diverse scope where analysis of situations or data requires an evaluation of identifiable factors.
  • Demonstrates good judgment in selecting methods and techniques for obtaining results.
Impact:
  • Personal judgment and performance may affect the schedule and quality of projects.
  • Decisions or failure to achieve results may cause minor delays in schedules.
Liaison:
  • Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchanges or presentation of information.
Freedom To Act:
  • Normally receives little instruction on day-to-day work, general instructions on new assignments.
Job Requirement
  • McAfee
  • Bomgar
  • ServiceNow
  • Druva
  • M365
  • VPN
  • OneDrive
  • AnyConnect
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nidhi Sharma
  • nidhi.ssharma@collabera.com


Apply Now