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Service Support Specialist

2 months ago

Shelton, United States Budderfly Full time
Saving the World Help Wanted...

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place

We have an opportunity for a motivated individual to fill the role of a Service Support Specialist. In this position, the successful candidate will be responsible for ensuring administrative tasks and other team support is provided so that the team can provide the utmost customer experience.

Why this Role is Important:

Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without issue is vital to the success the organization. This role is for a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency while ensuring optimal customer satisfaction. They will do this by supporting the Service Support team on the Technical Services team. The successful candidate will have a background in completing administrative tasks in computer systems.

Responsibilities:
  • Complete administrative tasks which support the Technical Service team.
  • Act as Liaison between our Technical Support team, internal management and our customers
  • Provide dedication to improve customer service, customer satisfaction and overall business productivity
  • Provide excellent and timely customer communications / updates through email and chat systems
Desired Skills and Experience:
  • Demonstrated experience in computer-based administrative tasks
  • Minimum of HS Degree, Associate's degree preferred
  • Enjoys continuous learning, as supported by your organization, both technically and professionally
  • Excellent verbal and written skills
  • Work across / with organization Teams
  • Able to work Monday thru Friday 8 am - 5 pm
  • Willingness to work some late nights and cover weekends for vacation coverage is required.
  • Overtime available as desired
Hybrid or Remote

Overtime available as desired

Compensation

$26.44-$28.36 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:
  • Career advancement opportunities in a fast-growing, supportive company environment
  • Competitive pay
  • Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
  • Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.