Technical Specialist

1 month ago

Lafayette, United States HCL Technologies Full time
Job Description (Posting).

Job Title Network TechnicianJob responsibilities: Handle incidents and Service requests Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever. Conduct walkthroughs, Floor sweeping and physical verification of connectivity Provide support for installation, maintenance, and repair of VSAT Radio Systems WiFi and BLE Systems Cellular based systems Fiber Optic & Copper Cable IIoT, including IpWAN Specialty telecom systems such as CCTV, Intercom, Fire/Intruder alarm- Provide network troubleshooting including Console into network devices, including routers, switches, gateways, radios, Identify a switch port location Identify WAP connectivity status Basic Copper Cable troubleshooting Basic Fiber Optic Troubleshooting Install, remove, or swap equipment Restarting / rebooting equipment Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices Perform MACD (move, add, change, delete) activities Effectively manage work queue in ticketing system Attending Safety training and report incidents Update knowledge base regularly Escort third party vendors wherever contractor is supplying support Adhere to Company change management and BCP/DR Procedures Provide daily report of activitiesMandatory: Overall 5+ years of relevant experience Worked in Enterprise Environment with Service Level Agreement Strong analytical and problem-solving skills Willing to travel within US on need basis Willing to travel and stay in Offshore Platforms in sea for 14 days on and 14 days off basis Willing to work in 24x7 shift schedule Must be willing to learn quickly, adapt, and work in a fast-paced environment Excellent communication and conversation skills (Verbal and Written) Ability to cover ground by walking and to stand in most part of the working hours Ability to lift up to 50lbs Ability to drive 4x4 trucks and snowmobiles in fields/rigs to cover operational supportDesirable: Certifications like CCNA, PCNSA (not mandatory) (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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