Station Manager

3 weeks ago

Plattsburgh, United States Corporate Flight Management Full time
Job Details

Job Location
Contour Airlines - PBG - Plattsburgh, NY

Position Type
Full Time

Education Level
High School

Salary Range
$25.00 - $38.00 Hourly

Travel Percentage
Negligible

Job Shift
Any

Job Category
Customer Service

Description

Contour Airlines is a long-established aviation services company with diverse capabilities. At Contour Airlines, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

As a full-time employee of Contour Airlines:
  • You are eligible for health, vision, and dental coverage as well as short-term/long-term disability and voluntary life insurance policies. If selected, these are effective on the first day of the month following your date of hire. Our current benefit enrollment guide will be provided during the onboarding process if you are selected for employment.
  • You are eligible to participate in our 401(k) savings plan, which would also be effective the first day of the month following your date of hire. The Company match is up to 6%. Your eligibility to participate in this benefit will be in accordance with the normal practices and guidelines of the Company. Our current 401K enrollment guide will be provided during the onboarding process if you are selected for employment.
  • You are eligible to receive paid sick leave. You can accrue up to 56 hours per year which will roll over each year until your sick bank reaches 480 hours.
  • You are eligible to receive vested vacation hours. These hours are available to you on January 1st following your date of hire.
  • You are eligible for non-revenue/space available (NRSA) travel privileges after completing six active months of service.
  • You are eligible for a variety of leaves of absence including medical leave, non-medical leave for the care of a family member, maternity leave, paternity leave, personal leave, etc. Specific information regarding Contour Airlines' leave of absence policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
Additional information:
  • The starting hourly rate for this position is $25.00. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $38.00. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.
  • When you work in excess of 40 hours within the pay period, you are eligible for overtime which is paid at 1.5 times your hourly rate.
  • When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour Airlines understands that some applicants may need reasonable accommodations. Please contact the Human Resources Department at hr@flycontour.com to discuss any specific needs that you may have.

Contour Airlines' rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Summary of Essential Duties
  • Interact directly with our customers, ground handling staff, and management.
  • Serve as a knowledgeable ticket counter, gate, baggage, and ramp-handling support person.
  • Responsible for marshaling aircraft, servicing aircraft, assisting with aircraft pushback, towing, and deicing.
  • Greet and assist all customers in a prompt, friendly and courteous manner. Assist with resolve customer concerns as needed.
  • Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers.
  • Checking, accepting, loading, and unloading of passenger baggage.
  • Boarding/deplaning flights, escorting passengers to and from aircraft as needed, assisting passengers with special needs, and monitoring customer safety during this process.
  • Provide accurate gate, flight arrival and departure information, as well as answer general inquires.
  • Assist unaccompanied minors.
  • Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
  • Provide clear and accurate communication to passengers, agents, flight crews and vendors.
  • Responsible for always maintaining the safety and security of the ramp.
  • Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
  • Comply with all safety procedures, airline policies, and Company standard operating procedures.
  • Assist in ramp set up and storage of equipment and baggage, ensure and maintain the integrity of a safe operation
  • Promptly communicate any event or challenges involving the local operation with management and/or the Systems Operations Control Center.
  • Respond to and take proactive measures to minimize irregular operations and customer inconvenience.
  • Completing required reports and audits to satisfy Company and regulatory requirements
  • Investigating and analyzing problems [e.g., damage to GSE or aircraft, Letters of investigation (LOIs)]. With respect to a finding, formulate a response and possible corrective action.
  • Oversight of all Cross-Utilized Station Agents including, but not limited to, on-the-job training, coaching/counseling, attendance, scheduling, and providing corrective action if needed.
  • Other duties as assigned by management.
Qualifications
  • Be at least 18 years of age.
  • Possess high school diploma or GED equivalent.
  • Prior aviation experience or aviation related education a plus.
  • Be authorized to work in the United States and able to travel in and out of the United States.
  • Must have a valid driver license and good driving record.
  • Must understand, read, and write English.
  • Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
  • Possess strong leadership and organizational skills.
  • Must have well-developed people skills and ability to work with a variety of personalities.
  • Able to coordinate multiple priorities and meet deadlines.
  • Able to handle interruptions and a fast-paced environment.
  • Maintain strong attention to detail.
  • Be self-motivated and able to motivate others
  • Excellent communication skills both written and verbal delivered with tact and professionalism
  • Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
  • Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
  • Able to work nights, weekends, holidays, and varying schedules
  • Able to lift 75 lbs. routinely with or without a reasonable accommodation.
  • Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations


Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.

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