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Customer Success Associate

2 months ago

New York, United States Atrium Staffing Full time
About Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic Customer Success Associate to join their team remotely The Customer Success Associate will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a candidate who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business. Salary/Hourly Rate: $20 - $22/hr DOE Position Overview: Our client is looking for a Customer Success Associate who has excellent phone manners, a good "phone voice," and a pleasant demeanor. The ideal candidate for the Customer Success Associate role will be extremely organized, articulate, friendly, upbeat, energetic, detail-oriented, and possess a very strong ability to multitask. The Customer Success Associate must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism. Responsibilities of the Customer Success Associate:
  • Provide superior customer service by assisting customers with heavy telephone and e-mail
  • Respond to customer inquiries within set deadlines
  • Utilize customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
  • Organize & prioritize all incoming cases while keeping a level head and positive attitude
  • Establish and maintain a good relationship with customers through open and interactive communication
  • Follow communication procedures, guidelines, and policies
  • Ask for any refreshment training from the supervisor if needed
  • Creation of daily, weekly, and monthly performance reports and analyses as requested
Qualifications for the Customer Success Associate:
  • 1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volumes
  • Good verbal communication, interpersonal, and listening skills
  • Ability to focus and maintain composure in all situations and when there is high call volume
  • Good organizational skills and decision-making capabilities
  • Resourcefulness and problem-solving skills
  • STRONG knowledge of Zendesk, Salesforce, and CRM systems is a must
Education Requirements:
  • Bachelors degree is preferred but is not required
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off)