Associate Director, Customer Success
2 months ago
Job Description
About the TeamAs part of a rapidly growing, data-centric organization, the Associate Director, Customer Success (Inscape Data + Measurement) will play a pivotal role in developing and executing strategies to drive customer engagement, retention, and advocacy. You will lead a team responsible for creating strong relationships with customers by developing and executing customer engagement programs that drive product adoption and customer satisfaction. This individual will be a strategic leader who is ready to show up on day one and reimagine how we service clients. They must be comfortable collaborating with various stakeholders across product, engineering, and business development. This position requires strong attention to detail, comfort discussing technical/back-end processes and deep knowledge of the TV measurement and data market.
What You Will Do
Own and manage all aspects of the partner relationship including data onboarding, training, relationship development, and contract renewals. Develop and cultivate strong partner relationships while continually seeking opportunities to showcase VIZIO’s value propositions. Establish key performance indicators (KPIs) and metrics to measure the effectiveness of customer success and support initiatives. Assist the data sales team with prospecting new business and exploring new sales opportunities. Lead regular partner discussions, develop presentations and status reports. Contribute to marketing and brand positioning efforts within Inscape. Effectively communicate customer needs across cross-functional partners to help shape marketing messages and product roadmap. Define tools and processes that allow internal and external workflows to scale. Identify new product expansion opportunities to support partner growth objectives.
About You
Proven experience (6+ years) of customer-facing and consultative account management experience at an agency, research or digital media services firm. Experience managing, retaining, and growing revenue within existing customer relationships. Deep understanding of TV measurement market, customer needs, buying behaviors, and competitors’ product solutions. Experience collaborating with sales on new business opportunities and prospecting. Exceptional verbal and written communication and presentation skills with ability to effectively engage and influence stakeholders at all levels. Comfortable managing contract negotiation process. Entrepreneurial drive, comfortable working in fast-paced, growing environment. Able to work in ambiguous situations and be able to take charge and lead the client to the best opportunity for them. Curious, engaged, and excited to contribute to a collaborative environment. Bachelor’s degree or equivalent.
About VIZIO
We are Beautifully Simple.
Headquartered in Irvine, California, VIZIO is a leading HDTV brand in America and the #1 Sound Bar Brand in America. VIZIO's mission is to deliver high performance, smarter products with the latest innovations at a significant savings that we can pass along to our consumers. Our loyal following and industry-wide praise continues to grow as we redefine what it means to be smart.
VIZIO, Inc. is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.
For New York-based employment: The minimum salary for this position is $152,000/year. The maximum salary for this position $198,000/year. In addition to base salary, the compensation package also includes eligibility for an annual bonus, as well as equity and a range of medical, dental, vision and other benefits.
-
Customer Success Associate
2 weeks ago
New York, United States Sky IT Group Full timeCustomer Success Associate (Business Analyst) - SKYPAD About Sky IT: Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...
-
Customer Success Associate
3 weeks ago
New York, United States Sky IT Group Full timeCustomer Success Associate (Business Analyst) - SKYPADAbout Sky IT:Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...
-
Customer Success Associate
3 weeks ago
New York, United States Sky IT Group Full timeCustomer Success Associate (Business Analyst) - SKYPAD About Sky IT: Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the worlds most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...
-
Customer Success Associate
3 weeks ago
New York, United States Sky IT Group Full timeCustomer Success Associate (Business Analyst) - SKYPADAbout Sky IT:Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...
-
Director of Customer Success
2 months ago
New York, New York, United States Memfault Full timeMemfault is looking for an experienced Director of Customer Success to lead our Success and Implementation teams. The CS team drives implementations, manages customer relationships, and tees up expansions to help grow the business. This is a strategic function for the company, which underpins our land and expand strategy and our ability to grow a very large...
-
Customer Success Associate
7 hours ago
new york city, United States Sky IT Group Full timeCustomer Success Associate (Business Analyst) - SKYPADAbout Sky IT:Sky I.T. Group is the home of SKYPAD, a leading B2B SaaS platform, supporting the collaboration of the world’s most recognizable brands with the top retailers across the globe. Leveraging automation and self-serve reporting, SKYPAD provides insights into product and location level trends...
-
Customer Experience Associate
1 month ago
New York, United States Customer Labs Full timeCustomer Experience Associate Job Locations US-Remote ID 2024-6017 Category Operations Employment Type Regular - Full Time Remote Yes Shift 1st Scheduled Days Off 6-Saturday, 7-Sunday This Is Who We Are Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at...
-
Customer Success Associate
3 weeks ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic...
-
Customer Success Manager
2 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
-
Customer Success Manager
2 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
-
Customer Success Director, Pharmaceuticals
4 weeks ago
New York, United States VuMedi Inc. Full timeJob DescriptionJob DescriptionVumedi is the leading video education platform for doctors with over 65,000 videos on the most breakthrough medical information, created by nationally recognized KOLs and academic partners.We are seeking a Customer Success Director to join our rapidly growing team to support leading manufacturers who are educating physicians to...
-
Associate Director
3 weeks ago
New York, United States Training The Street Full timeJob DescriptionJob DescriptionTraining The Street (TTS) is the world’s leading financial learning services company offering targeted and customized training courses to corporate and educational clients. Through the use of highly effective, intuitive teaching methods in an interactive, multimedia setting, our mission is to teach the everyday valuation...
-
Associate Director, Customer Success
3 weeks ago
New York, United States Pubmatic Full timePubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future. PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return...
-
Associate Director, Customer Success, Commerce
1 month ago
New York, United States PubMatic Full timePubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive...
-
Associate Director, Customer Success, Commerce
1 month ago
New York, United States PubMatic Full timePubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive...
-
New York, United States PubMatic Full timePubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive...
-
Associate Director, Customer Success
1 day ago
New York, United States PubMatic, Inc. Full timeLocation: New York, NY, US; Redwood City, CA, USDepartment: AddressabilityPubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to...
-
New York, United States PubMatic Full timePubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive...
-
Customer Success Associate
2 months ago
New York, United States PitchBook Full timeAt PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...
-
Customer Success Manager
4 weeks ago
New York, United States Blue Orange Digital Full timeCompany Overview: Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
