Desktop Support Tech 3
2 months ago
In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".
About this Position
PC Services Desktop Support Tech III position is a service provider out of the Data Center that helps to manage projects and direction for PC Services. Looking for candidates that has 3-5 years of engineering experience MS SCCM and MS Intune. Provides support for Primerica employee's computer devices (hardware and software) and supports initiatives and direction of the Company. Provides administrative support to the various system tools available to PC Services (Ivanti patch system, VMware and MS Active directory).
This is 100% onsite. Candidates must live in Metro Area.
Salary range $70K- $75K
Responsibilities & Qualifications
- Looking for candidates that has 3-5 years of engineering experience MS SCCM and MS Intune.
- Build, deliver, install and guide the user on how to use the product and/or products (purchases for computers, monitors, keyboards, etc. ordered through PC Services).
- Understands the concepts and functionality of the following systems: Microsoft SCCM, Microsoft WSUS, Microsoft Active Directory along with Microsoft INTUNE. Monitor the health of the system along with performing builds, policy delivery, and installations.
- Respond and interact with user's 2nd level Helpdesk calls for Desktop support for hardware and software issues and Primerica's A/V conference rooms (the calls are tracked via Jira).
- Assist the team with other duties and requirements that are called upon PC Services
- 10+ years of enterprise corporate experience with strong knowledge of the windows platform, hardware architecture and Microsoft management tools.
- Effective communications skills both verbal and written.
- High work ethic and wants to join a dynamic Financial Services organization.
- Follow the process and procedures of PC Services for disposing and organizing the End of Life Primerica electronic assets that are no longer functioning.
- Assist team mates in palletizing and storing EOL electronic equipment in our receivable room and loading dock.
- Helps to coach / develop PC Services personnel and anyone else into understanding the subsystem work within the Primerica computing environment. No formal supervisory responsibilities
- This person is the go to with understanding the tools, applications and the technological functions for the end user experience.
FLSA status:
This position is exempt (not eligible for overtime pay):
No
Our Benefits:
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
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