IT Support Technician

5 days ago


Kennedy Space Center, United States Jacobs Full time

We are launching people to the Moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality.

That's what we do every day

As a member of the Operations and Maintenance team, you will be tasked with providing hardware and network technical support to the Spaceport Command and Control Systems.

You will play a central role in upgrading and maintaining computer equipment, networks, and telemetry equipment.

You will contribute to the functionality and reliability of the launch control systems. Responsibilities You must be a quick learner, able to work both independently and in groups, a self-starter, and highly motivated. You will be joining a strong team with a history of superior performance in a challenging and rewarding endeavor.

 Areas of responsibility include but are not limited to:

· Troubleshoot and resolve anomalies in the Launch Control Systems (LCS) infrastructure.

 · Respond to user inquiries, assess problems, and issues with IT equipment and provide general troubleshooting.

· Document incidents and support activities in the IT service management system.

· Offer daily operations and systems support to personnel.

 · Coordinate with other teams to resolve inter-departmental issues and ensure seamless communication across the organization.

· Build and maintain equipment racks, ensuring proper setup and stability for operational needs.

· Test and run various types of cables, including network, power, and data cables.

· Troubleshoot and replace faulty hardware, including network equipment, computers, servers, and telemetry equipment.

 · Diagnose and resolve hardware issues.

 · Execute regular maintenance and system checks to predict and prevent issues with equipment and network performance.

· Provide technical support to engineers performing operations, research, design, development, testing, and maintenance for process improvement. · Perform non-routine assignments of substantial variety and complexity to eliminate unusual technical system problems.

Access to Kennedy Space Center Amenities

 While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:

 · Child Development Center

 · Discounted tickets to local attractions and theme parks

 · Credit Union

 · Fitness Center

 · Barbershop

 · NASA Exchanges



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