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IT Support
1 month ago
Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title IT Support - Sr Professional TITLE: IT Support - Sr Professional EMPLOYER: Fiserv Solutions, LLC LOCATION: Milwaukee, WI (and various unanticipated locations throughout the US subject to authorization from management) DUTIES: Manage the back-office settlement, fees processing, EMV chip card technology, network and batch reconciliation, transaction posting, dispute and correction management, and Kafka platform services for various card management applications. Support and maintain debit card back-office system. Devise disaster recovery strategies for multiple card processing systems, back-office settlement, and EMV chip technology to create a well replicated and robust environment. Provide SME level support and inputs in project planning, strategy, and implementation. Monitor production batch cycle, identify issues, create RCA and work in conjunction with development team to fix the root cause. Review the monthly release components and analyze impact of each component on the existing production batch. Create a release deployment plan and validation plan; prepare and plan for any fallouts from the release; and manage issues and requests by providing accurate and timely information. Develop Automation scripts and solutions to reduce manual errors and improve overall health and efficiency of critical functions and applications. Provide data and assist in completing the yearly audits to make sure that the Debit card ecosystem is PCI compliant. Work with certifications and conversion teams to support new client onboarding. Troubleshoot transmission and connectivity related issues. Create and maintain a SOP document and a detailed training plan for onboarding new team members. REQUIREMENTS: Bachelor's degree in Computer Science, Information Technology or a related field and 4 years in any job title involving application support and development experience in the Cards and Payments domain. Prior experience must include 4 years in the following: Working with Unix, Linux, Kafka Platform, Oracle DB, Oracle Tuxedo, EMV Chip card, Azure Cloud, Control-M Admin, CA Autosys, Splunk, Extrahop, SFTP, NDM, C++, and JIRA; Card Authorization and transaction processing; and Writing Shell Scripts, Perl and Python. Prior experience must also include 1 year of experience working with Dynatrace. TRAVEL: None TO APPLY: Email resume to: Fiserv.Recruitment_Resume@fiserv.com . Reference JOB CODE KG452. #P3M This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us: Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. Our commitment to Diversity and Inclusion: Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.
