IT Support Specialist

3 weeks ago

Meridian, United States Manpower Group Inc. Full time

Experis is hiring an immediate IT Support Specialist on behalf of our client in the Meridian ID area. This role will be an onsite position.

Responsibilities:

  • Provide a central focal point to resolve problems for internal/external customers related to personal computers, network operating systems, server access, software applications, and telecommunications.

  • Track, research, diagnose and fix problems in a timely manner to minimize customer down time.

  • Supports and maintains organizations computer systems, desktops, and peripherals.

  • Provides support to employees or internal customers in resolving complex or escalated technology issues

  • Assembles statistical and management reports for activity reporting and trend analysis

  • Maintains documentation pertaining to warranties and instructional guides for computer hardware

  • Creates and maintains training materials pertaining to computer troubleshooting and usage

  • Ensure timely recognition, isolation and resolution to support calls from employees and prioritize calls to ensure proper resources are assigned and downtime is minimized.

  • Coordinate escalation of problem resolution with customer and responsible party (or parties).

  • Install, configure and evaluate microcomputer hardware and software

  • Handle various tasks and deal with changing priorities

Qualifications:

  • 1/+ years relevant experience, such as problem/issue tracking application, working with microcomputers, WAN and LAN equipment, etc.

Knowledge Of:

  • Microsoft Office applications

  • Microsoft Active Directory

  • Microsoft Exchange

  • Local and wide area networking

  • Microsoft & Mac operating systems; iOS, iPadOS

Skills:

  • Hardware and software troubleshooting skills

  • Customer service & Interpersonal

  • Written and verbal communication

Ability to:

  • Lift/move a variety of microcomputer components

Preferred qualifications:

  • Experience in helpdesk/call center environment

  • Experience with root cause analysis and problem resolution methodologies

  • Experience managing small to medium projects

  • Experience in scripting, coding and/or other dev familiarity

  • Degree in Computer Information Systems or related IT field, or other industry-related certification(s) such as

  • CompTIA A+ or Network A typical day may look like:

  • Report violations of company or department standard procedures/policies to management.

  • Maintain knowledge base for resolutions to common problems and support documentation for IT systems.

  • Act as a resource for other departmental desktop support specialists.

  • Provide technical support to questions from customers, to include but not limited to the following: personal Computer (PC) hardware issues, laptop and/or iPad issues, inquiries related to network security, customer questions on specific PC-related software products, and telephone related issues.

  • Manage and maintain issue/problem tracking application and work center documentation.

  • Oversee maintenance of the system configuration database for all PC hardware and printer changes.

  • Act as liaison between IT and all levels of the organization, including senior management as needed

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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