Enterprise Account Manager

2 weeks ago

Redmond, United States Space Exploration Technologies Corp. Full time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ENTERPRISE ACCOUNT MANAGER - MIDDLE EAST & AFRICA RESELLERS Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. As a leader on the Starlink Enterprise Accounts team, you will develop and manage a team that is responsible for delighting Starlink enterprise customers at scale. You and the team will be responsible for managing enterprise contracts to rapidly drive realization of revenue, doing it in a scalable way, and working closely with counterparts on Starlink cross-functionally. A key challenge will be driving a culture that both maximizes customer happiness and minimizes the input required by the team. The Enterprise Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to. In the past year, the Starlink team has signed contracts with enterprise customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing humans-in-the-loop. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, building excellent teams, and managing complex cross-functional projects. RESPONSIBILITIES: Act as the primary point of contact for a robust portfolio of assigned enterprise customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues Building relationships to identify requirements and manage expectations Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retaining and growing the value of accounts As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule Serve as the team's internal expert in managing resellers across the Middle East & Africa (MEA) regions, shaping strategic direction and routinely leading high-impact commercial decision-making across industry verticals and regions in partnership with other teams Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly BASIC QUALIFICATIONS: Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience 3+ years of consulting or project management experience 3+ years of experience working with customers to support a technical product/service 1+ years of experience working with resellers and/or commercial customers doing business in MEA PREFERRED SKILLS AND EXPERIENCE: Multi-lingual with English and other language(s) 3+ years working with resellers and/or telecommunication carriers Signifi

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