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Computer Specialist

3 months ago

Sauk Rapids, United States Midwest Machinery Full time

Midwest Machinery, Co. is adding an experienced Computer Specialist to our St. Cloud or Little Falls, MN team -Move, configure, install and test to ensure basic functionality of desktop computers, laptops, printers, scanners, and other computer peripherals, as well as telecommunication equipment. -Field incoming help requests from end users via telephone, helpdesk, and e-mail in a courteous manner -Act as initial point of contact for users with questions, requests, or basic troubleshooting problems relating to computer software, desktop operating systems, hardware, and related peripherals -Assist in implementing software and hardware projects, pilot tests, and rollouts -Log all equipment moves and approved reassignments in the hardware inventory database. -Perform light network administration and troubleshooting, including installation, troubleshooting and replacement of physical network components such as cables, network interface cards, and Ethernet devices -Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications -Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals -Telecom system support, including installation, setup, troubleshooting, and basic adds, moves, changes and button assignments T-est fixes to ensure problem has been adequately resolved -Perform post-resolution follow-ups to help requests -Assist in developing help sheets and frequently asked questions lists for end users -Understand company-wide escalation rules, procedures, and staffing for support incidents, and escalate accordingly -Work with peers and supervisor to develop recommendations for streamlining procedures, standardizing hardware, software configurations, improving training and user communications, and otherwise reducing the volume and difficulty of support incidents -Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution -Identify and learn appropriate software and hardware used and supported by the organization Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments -Performs other duties as assigned