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Field Service Engineer

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Greenville, United States Thermo Fisher Scientific Full time

Work Schedule Other Environmental Conditions Office Job Description About Us: Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. Join our Field Service Engineering team with an unmatched depth of capabilities and help our customers solve some of the worlds toughest challenges Location North Carolina Discover Impactful Work: The Field Service Engineer performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory for our customers in a professional and timely manner. A day in the Life: Sets up and installs instrumentation and peripheral equipment at customer sites. Conducts preventative maintenance service of instrumentation. Provide technical assistance for solving instrumentation via phone, email, and/or in person in response to request, inquires, and complaints from customers or other members of the Technical Service Team. Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions. Meets key quality/performance indicators based on metrics established for field service. Ensures customer inquiries and requests are responded to within service level agreement. Documents calls and complaints in tracking software, and follow any other documentation requirements in accordance with the Quality System. Provides training for customers as well as Technical Service staff, as needed Keys to Success: Education: Degree, in electronics, engineering, physics, or related field of study preferred high-school diploma or GED required. Experience 4 years in a technical service role in the electrical field or with electronic systems with 2 years of experience as a Service Engineer in support of laboratory, medical, or pharmaceutical instrumentation required. Knowledge, Skills, Abilities 75% travel, including weekends as needed. Some International travel may be required for training etc. Some travel may be on short notice. Strong customer interaction and interpersonal skills. Excellent organizational and time management skills. Self-directed; takes initiative. Ability to multi task among a variety of concurrent activities with the ability to handle priorities. Ability to work cohesively and effectively in a team environment Proficient using Microsoft Office products Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.