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Field Service Engineer

1 month ago

Sioux Falls, United States Vets2PM Full time
Job Description
Position Title: Field Service Engineer
Company: Elekta
Location: Sioux Falls, SD

We don't just build technology. We build hope.

We are looking for a Field Service Engineer to join our dynamic team

Location: Sioux Fall, ND - candidate must be located in this location or willing to relocate here.

What you'll do at Elekta:

Elekta produces state-of-the-art high tech medical equipment including medical Linear Accelerators for the treatment of cancer and the Gamma Knife, the Gold Standard for the treatment of neurological disorders using ionizing radiation, and Treatment Planning Systems.

These technologies encompass many aspects of engineering, from high-power RF systems, electronics, mechanical systems, vacuum systems, control systems, software and networking environments.

The Field Service Engineer must be customer focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.

Responsibilities

  • Able to complete all Technician Responsibilities with 100% accuracy.
  • Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
  • Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
  • Perform installations with assistance, on designated and secondary modality.
  • Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm 'traps.' Depth perception is critical.
  • Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
  • Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
  • Instruct customers and staff in proper use of the equipment.
  • Assist Sales/Customer Service with technical advice.
  • Stay current on all new products.
  • Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
  • Parts inventory management (Part sales where applicable).
  • Provide product feedback to home office.
  • Maintain all company-leased equipment, including company automobile, parts, and tools.
  • Perform other related duties as assigned or requested.
  • Incorporates Elekta Values into all department functions and responsibilities.
  • Adhere to all Elekta directives, policies and procedures.
Qualifications
  • Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline.
  • Minimum of 3 - 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities.
  • Possess a good electro-mechanical aptitude.
  • Computer literate.
  • Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters.
  • A good understanding of Good Manufacturing Practice, including ESD requirements.
  • Must have effective written and verbal communication skills.
  • Exceptional customer service skills.
  • Ability to represent the organization in a professional and positive manner.
  • Ability to organize and prepare reports.
  • Must be willing to travel when required and work independently.
  • Uphold the Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.
  • Must maintain an active driver's license in the home state.
  • Vendor Credentialing: Employee is required to comply with all customer vendor credentialing requirements and Elekta's COVID-19 (U.S.) Vaccination Policy.
What we offer:
  • Opportunity to work with a proactive and supportive team
  • Excellent Medical, Dental and Vision coverage
  • 401k, paid Vacation and Holiday
  • A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
  • Opportunity to work on cutting edge in medical advancement
  • Close-knit company culture
  • Upward mobility