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IT Support Specialist

4 months ago

Las Vegas, United States The Siegel Group Full time
RESPONSIBILITIES:
The Siegel Group Nevada, Inc, a real estate investment and management company, has an immediate opening for an IT Support Technician in Las Vegas, NV.

Excellent opportunity for goal-oriented, independent, high-energy, knowledgeable IT professional with outstanding customer service and well-rounded IT skills.

We are looking for a top-notch IT Support Technician to join the IT department at an established, nimble, fast moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance.

Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors.

Key Responsibilities include:
  • On a day to day basis, the technician’s responsibilities will be to provide technical support and troubleshooting network, desktop, and/or systems hardware and software.
  • Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings.
  • Malware/Virus troubleshooting and resolution
  • Install, configures and upgrade computer hardware and software.
  • Provides end-user software troubleshooting and support.
  • Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions.
  • Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office365 and network accounts.
  • Participates in the administration of e-mail systems.
  • Provides phone, help-desk, and onsite support for local and remote users.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.
Candidate Requirements:
  • Associate's degree in Computer Science or related field from an accredited college or university; 1+ years' moderate to complex experience troubleshooting and maintaining desktop systems and peripherals. Equivalent combinations of education and experience may be considered.
  • Network certifications are a plus.
  • Other Technology certifications a plus
  • Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment. Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented.
  • Must be in good standing with DMV and have valid driver's license
Knowledge and experience in:
  • Windows 7-10
  • Active Directory Administration Router, firewall, and switch configuration and troubleshooting
  • LAN, SDWAN, VoIP, DHCP and DNS configuration and troubleshooting
  • POTS and low voltage cabling
  • Punch-down of 66 and 110 blocks
Physical Demands:
  • This job requires the employee to regularly talk and hear. The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb.
  • The employee must frequently lift and/or move items over 50 pounds.
  • This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Must be able to stand or sit for extended periods of time
  • Must be able to drive to client locations.

For the right candidate, there is tremendous opportunity to grow in this company. We are in a growth mode. That means it's a fast-paced environment and opportunities will grow as the company does.

This is a full-time position. 8am-5pm, 40 hours per week. On call on rotation. Must be willing to travel out of state (10%), and work overtime when necessary.
Compensation commensurate with experience.