Case Aide Generalist

Northwoods continues to grow our Case Aide Services offering. As we continue to scale, we are looking for amazing people to join our team. Northwoods keeps the Case Aide Generalist position available, allowing us to bring on qualified individuals as the need arises. A Case Aide Generalist provides essential administrative support to case management within Child Welfare, enabling social workers to focus on children and families.

Requirements

• Must be willing to be in the office 4 days per week. Valid driver's license, reliable transportation, and full coverage auto insurance
• Must be able to successfully complete a Bureau of Criminal Identification (BCI) and a Federal Bureau of Investigation (FBI) background check
• Authorization to work in the United States
• Must be able to sit or stand for extended periods

What you'll be doing

• Provides support services to child welfare departments, including but not limited to records requests, document and data processing into state systems, referral support, community resource research, visit documentation, and case audits.
• Monitor, respond to, and prioritize incoming requests from agency staff, processing them as tickets and ensuring timely, professional communication throughout the process.
• Performs a range of administrative tasks to complete tickets, including but not limited to entering, reviewing, processing, uploading and maintaining documentation in state systems, ensuring accuracy and compliance of all requests.
• Assists with form completion and collects necessary signatures.
• Electronically delivers documents and items to appropriate parties or systems based on requests.
• Prepares reports, letters, and emails as needed, while monitoring email, text, and phone communications to ensure timely and accurate responses.
• Communicates timely and professionally from beginning to end of ticket request to all parties involved
• Proactively communicates to workers to encourage submission of tickets and ongoing relationship to support work
• Documents work on each ticket clearly and frequently.
• Resolves tickets in a timely manner based on priority.
• Allocates 25% of time to specialist ticket types, such as case research, placement assistance, and supervision support.
• Maintain and update internal documentation to ensure accuracy and accessibility for other team members.
• Ensures client and case confidentiality.
• Promotes and fosters an environment and culture of inclusion and equity.
• Performs other job-related duties as assigned.

You may be a good fit for our team if you are/have...

• Exhibit self-motivation and resourcefulness, with the ability to multitask and adapt quickly to changing environments.
• Efficiently manage time with a sense of urgency, demonstrating excellent organizational skills and attention to detail.
• Proficient with computer equipment, including MS Office applications and video/teleconferencing platforms such as Microsoft Teams.
• Strong written and verbal communication skills, with the ability to communicate concisely and professionally.
• Foster a collaborative work environment and build positive relationships with team members and clients from diverse cultural and ethnic backgrounds.
• Maintain confidentiality and handle sensitive information discreetly; build positive relationships with team members and customers from various backgrounds.

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the work lives of caseworkers and social workers in the Human Services field. The work of a caseworker is extremely challenging, and caseworkers are often overwhelmed by the scale and complexity of work they must do. Our software products help them work more efficiently and gain a little bit of control of their chaotic workdays. Working at Northwoods means being part of a team that's passionate about our ability to make an impact on the lives of human services professionals and the families they serve.

We believe in creating a culture of inclusiveness and accountability and hiring people who are professional adults that believe in the values that we believe in:

1. Curiosity - Testing assumptions, asking questions, and listening actively.
2. Community - Helping and mentoring each other, celebrating diversity, and acknowledging our team members' contributions.
3. Resourcefulness - Being willing to try, and fail. Asking for help and trusting the expertise of our team.
4. Stewardship - Safeguarding Northwoods' values, culture, mission, and resources.

We believe that our team members are all accountable adults, and we treat them that way. Our focus is accountability - to each other and our customers. We know our team works incredibly hard and are dedicated to their craft and our mission. But we want all Northwoodians to have a full life outside of work, so we offer a lot of flexibility in our work.

Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

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