Organizational Change

2 days ago

Dublin, United States Northwoods Full time

As Organizational Change & Training Consultant, you will combine your knowledge of industry training and change management skills to serve as the main executor or organizational change and customized training of our software solutions. This role requires a high level of travel.

Requirements

  • Bachelor's degree in Business Administration, Computer Science, Social Work/Human Services or related field and 1-year relevant experience, OR 3 years relevant experience
  • Certified Change Management Professional (CCMP) required
  • Proficient in Microsoft Office applications and Adobe PDFs
  • Experience with SaaS project implementations a plus
  • Experience in Health and Human Services a plus
  • Specialized training in Adult Learning, Business Analysis, and/or, Organizational Assessment, a plus
  • Must be authorized to work and currently live in the United States
  • Must be willing and able to travel extensively, up to 85% of the time
What you'll be doing
  • Conduct readiness assessment to understand organizational culture, process, and readiness for change
  • Collaborate with the agency to identify areas of strengths and challenges to change
  • Promote and facilitate organizational engagement
  • Develop Change strategies and plans and implement change initiatives including timelines and milestones
  • Develop communication plan to keep agency staff informed, create clear messaging for alignment and reduce resistance to gain support for the change
  • Develop and deliver customized training sessions to prepare the agency for a new way of working
  • Assist agency with monitoring progress and facilitate any changes to ensure successful adoption of change
  • Create and develop Standards of Practice (SOP) documentation of Change Management practices for SaaS solutions
  • Collaborate with Project Manager to develop a training schedule that accommodates the customer's availability.
  • Develop and regularly assess training materials, updating them as necessary based on product changes, enhancements, experiences, and recommendations from other trainers and Northwoods staff. Facilitate customer-facing activities (both in person and remotely through video-conference platforms) throughout project implementation including, change implementation sessions, training sessions, direct support, and other activities as assigned.
  • Maintain expert knowledge of Northwoods products in order to consult with customer on business process changes and transition planning, offer troubleshooting support, and identify workflow efficiencies that utilize the product effectively.
You may be a good fit for our team if you have the following...
  • Ability to direct and navigate customer through change management processes
  • Demonstrated ability to recognize, recommend and successfully implement strategies associated with improved business practices.
  • Experience in applying innovative technology solutions within human services organizations
  • Demonstrated ability in managing cross-functional projects with a high attention to detail
  • Excellent presentation skills, both in-person and remotely via video and tele-conferencing platforms; understanding of audience perspective; can manage group during presentation; can change tactics midstream when something isn't working; is able to think on feet and answer questions about topic
  • Ability to communicate clearly and effectively, both verbally and in writing. Ability to craft informational or influential story from data; keen understanding of audience perspective; can manage group during presentation; can change tactics midstream when something isn't working; is able to think on feet and answer questions about topic
  • Highly organized with great time management skills and able to work on and complete multiple concurrent tasks in a timely manner
What we provide
  • Medical, dental, and vision insurance with an H.S.A. option
  • Short- and long-term disability
  • Company paid basic life insurance
  • 401(k) with 3.5% company match and immediate vesting
  • Free financial education and consultation
  • Wellness program that helps you earn lower premiums
  • Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more
  • Paid parental leave and volunteer time off
  • Generous PTO policy and 10 company paid holidays


Find yourself checking a lot of these boxes but doubting whether you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Northwoods, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Northwoods is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

Who is Northwoods?

Northwoods makes software solutions that improve the quality of the life of case managers and social workers in the Health and Human Services (HHS) field. Recognized as one of Columbus' top places to work, working at Northwoods means being part of a team that's passionate about making an impact on the lives of HHS professionals and the families they serve.

We believe in creating a culture of inclusivity and accountability seeking to hire professional, passionate and driven individuals that believe in the values that we believe in:

  1. Curiosity - Willing to test assumptions, courage to ask questions, and active listening.
  2. Community - Helping and mentoring each other, celebrating diversity and acknowledging our team members' contributions.
  3. Resourcefulness - Willing to try and fail. Asking for help and trusting the expertise of our team.
  4. Stewardship - Safeguarding Northwoods' values, culture, mission, and resources.


We believe that our team members are all accountable adults, not only to themselves but to each other, and we treat them that way. Our team works incredibly hard and is proven through dedication to their craft and our mission.

Our Solutions

Our products are designed for state and county social care program areas, including child welfare, childcare, child support, economic assistance and adult & aging agencies. These solutions leverage technology to allow case workers and social workers to easily collect, store, manage, and share case content and data more efficiently. By simplifying processes, our customers can spend more time engaging with the families they serve, make better informed decisions and achieve better outcomes.

Traverse - A SaaS solution that allows for easy, on-the-go access to case files, case work and interview forms and intelligent insights on case content and materials, which lead to better engagement and better outcomes.

Compass - Compass solution is some of our longer standing software that supports multiple markets for both state and county customers. Our focus on reducing time wasted on paperwork and administrative burdens allows case workers to better serve families in need.

Case Aide Services - Our trusted team of experienced child welfare professionals becomes an extension of agency staff supporting them with administrative tasks such as referral and records requests, compiling documents for court, and document organization. Workers can focus on fostering healthier families without sacrificing their own well-being.

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