Service Desk Analyst
2 weeks ago
JOB REQUIREMENTS: Overview First point of contact with the IS department for all customer support contacts. Excellent customer relation and organization skills are a must. The position requires excellent phone etiquette and the ability to work with frustrated customers. Position focuses on providing courteous and effective support to users of MHS Information Systems, primarily over the telephone or via email. Responsibilities are centered on providing password assistance, application, basic hardware and software support to end users. This includes monitoring system consoles, error messages, failures, and network malfunctions. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give in person, hands-on help at the desktop level. Performs other duties as assigned. Responsibilities Essential Duties and Responsibilities Primary responsibilities include:- Providing phone and email support to end users for hardware and software failures- Assisting end users with using the Epic EMR and other enterprise applications- Responding to service requests, including password resets or system access requests- Prioritizing incidents based on end-user urgency and organizational impact- Escalation of issues within the department as needed- Ownership of incidents to ensure timely incident resolution- Management of end-user relationships to ensure user satisfaction- Accurately logging incident details and documenting resolutions- Remotely connect to end user workstations to aid in troubleshooting of issues as needed- Regularly monitoring incoming email, voicemail and other lower priority service request and failure channels- Provide documentation on new and existing applications, products and services for inclusion in the internal department Knowledge Base Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Basic hardware and application troubleshooting or repair, basic computer operation tasks as assigned, creation of documentation for end users, and end user training. Occasional travel to other Mercy locations is required Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows... For full info follow application link. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/14F1FDFD65874C24
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Service Desk Analyst
3 weeks ago
Janesville, Wisconsin, United States Mercy Health System Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Mercy Health System. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end-users.Key ResponsibilitiesProvide phone and email support to end-users for hardware and software issuesAssist...
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Help Desk Analyst I
3 weeks ago
Janesville, Wisconsin, United States Data Dimensions Full timeAbout the RoleWe are seeking a skilled Help Desk Analyst I to join our team at Data Dimensions. As a Help Desk Analyst I, you will be responsible for delivering exceptional technical support to our internal team members, clients, and partners.Key ResponsibilitiesProvide routine technical support for end-users with IT-related requests and issues.Evaluate,...
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Service Desk Support Specialist
2 weeks ago
Janesville, Wisconsin, United States Mercy Health System Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Mercy Health System. As a Service Desk Analyst, you will be the first point of contact for all customer support contacts, providing excellent customer relation and organization skills to resolve technical issues.Key ResponsibilitiesProvide phone and email support to end users...
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Help Desk Support Specialist
4 weeks ago
Janesville, Wisconsin, United States Data Dimensions Full timeJob Summary:The Help Desk Analyst I (HDAI) is a key member of our IT team, responsible for delivering exceptional technical support to internal team members, clients, and partners. This role requires a strong understanding of IT systems, hardware, and software, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide routine...
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Customer Care Desk Associate
2 months ago
Janesville, United States Blain's Farm & Fleet Full timeBlain's Farm & Fleet - 2421 Humes Road [Retail Associate / Team Member] As a Customer Care Desk Associate at Blain's Farm & Fleet, you'll: Run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store; Scan returned goods and place into bins/shopping carts to return the goods to the department;...
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Front Desk Receptionist
1 month ago
Janesville, Wisconsin, United States Familia Dental Full timeAbout the CompanyFamilia Dental is a leading provider of quality dental care, committed to delivering exceptional patient experiences and building strong relationships with our community.Job PurposeWe are seeking a highly skilled and compassionate Front Desk Receptionist to join our team. As a key member of our front office, you will be responsible for...
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Front Desk Coordinator
2 months ago
Janesville, Wisconsin, United States Mercy Health System Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Mercy Health System.Key Responsibilities:Answer incoming telephone calls and determine the purpose of callersForward calls to appropriate personnel and route to nursing and provider as neededRetrieve messages from voice mail and forward to appropriate...
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Front Desk Coordinator
1 month ago
Janesville, Wisconsin, United States OAK PARK NURSING AND REHAB Full timeThis is an exciting opportunity to contribute to the exceptional care provided to seniors in a warm and caring environment at OAK PARK NURSING AND REHAB.We are a smaller company that prides itself on catering to our residents' needs and providing an employee-friendly work environment.Key Responsibilities:Provide exceptional customer service to residents,...
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Front Desk Coordinator
2 weeks ago
Janesville, Wisconsin, United States Familia Dental Full timeAbout the RoleFamilia Dental is seeking a highly organized and customer-focused Front Desk Receptionist to join their team in Janesville, WI. As a key member of our front office team, you will be responsible for providing exceptional patient service, managing patient accounts, and ensuring seamless communication between patients, dentists, and staff.Key...
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Front Desk Receptionist
1 month ago
Janesville, Wisconsin, United States Familia Dental Full timeAbout the RoleFamilia Dental is seeking a skilled Front Desk Receptionist to join their team in Janesville, WI. As a key member of the office staff, you will be responsible for providing exceptional patient service and ensuring a smooth and efficient experience for all visitors.Key ResponsibilitiesGreet and check in patients, verifying their identity and...
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Front Desk Receptionist
2 weeks ago
Janesville, Wisconsin, United States Familia Dental Full timeJob SummaryFamilia Dental is seeking a highly organized and detail-oriented Front Desk Receptionist to join their team. The ideal candidate will have excellent communication skills, be able to multitask, and have a passion for delivering exceptional patient care.Key ResponsibilitiesCheck in patients, verify insurance eligibility, and confirm...
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Customer Service Representative
1 month ago
Janesville, Wisconsin, United States Blain's Farm & Fleet Full timeCustomer Care Desk Associate at Blain's Farm & FleetKey Responsibilities:Manage the store phone/switchboard and assist customers with returns, questions, and directions around the store.Process returned goods and route them back to the department.Handle mail and file paperwork.Maintain a clean and organized Customer Service Desk.About the Role:This is an...
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Front Desk Receptionist
2 months ago
Janesville, Wisconsin, United States Familia Dental Full timeAbout Familia DentalWe are a rapidly growing dental practice in Janesville, WI, committed to providing quality care and a compassionate approach to our patients. Our core values of quality, honesty, and care drive everything we do.Job PurposeWe are seeking a skilled Front Desk Receptionist to join our team. The ideal candidate will be responsible for...
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Financial Analyst
2 weeks ago
Janesville, Wisconsin, United States Creative Financial Staffing Full timeAbout the CompanyCreative Financial Staffing is partnered with a Global Leader within their industry looking to add a Financial Analyst to their growing team. Why You Should Consider This Company:Competitive Compensation & Benefits PackageStrong Leadership & LongevityStrong family-oriented cultureGreat Work-Life BalanceOpportunities for AdvancementJob...
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Senior Treasury Analyst
7 days ago
Janesville, United States Creative Financial Staffing Full timeExciting Opportunity: Senior Treasury Analyst Are you ready to take your treasury expertise to the next level with an organization that not only values innovation but also provides significant opportunities for growth? We are seeking a talented Senior Treasury Analyst for a well-established and forward-thinking company. This role is perfect for an ambitious...
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Senior Quality Data Analyst
2 weeks ago
Janesville, Wisconsin, United States Mercy Health System Full timeJob Title: Senior Quality Data AnalystOverviewThe Senior Quality Data Analyst is responsible for overseeing data collection and reporting in the department, as defined by quality measure initiatives. This position involves collecting, analyzing, and coordinating medical information to ensure established specifications or definitions are met. The Senior...
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Front Desk Receptionist
3 days ago
Janesville, United States Familia Dental Full timeOur Janesville, WI office is looking for either part-time or full-time Front Desk Receptionists to join their team! About the Company Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in...
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Customer Service Representative
2 months ago
Janesville, Wisconsin, United States OAK PARK NURSING AND REHAB Full timeOAK PARK NURSING AND REHAB is seeking a skilled Receptionist to provide exceptional care to seniors in a warm and caring environment. As a smaller company, we cater to our residents' needs, and take pride in providing an employee-friendly work environment.Responsibilities:* Provide exceptional customer service to residents, families, and visitors* Manage...
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Registered Nurse Quality Data Analyst
3 weeks ago
Janesville, United States Mercy Health System Full timeOverview The RN Data Analyst Lead is responsible for oversight of data collected and reported in the department as defined by quality measure initiatives. This position is responsible for collecting, analyzing and coordinating medical information and ensuring that established specifications or definitions are met. This includes working with other departments...
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Automotive Customer Service Representative
4 weeks ago
Janesville, Wisconsin, United States Blain's Farm & Fleet Full timeJob SummaryWe are seeking a highly skilled and customer-focused Automotive Call Center Representative to join our team at Blain's Farm & Fleet. As a key member of our retail auto service team, you will be responsible for providing exceptional customer service, suggestive selling, and customer scheduling.Key ResponsibilitiesProvide outstanding customer...