Front Desk Receptionist

1 week ago


Janesville, Wisconsin, United States Familia Dental Full time
About Familia Dental

We are a rapidly growing dental practice in Janesville, WI, committed to providing quality care and a compassionate approach to our patients. Our core values of quality, honesty, and care drive everything we do.

Job Purpose

We are seeking a skilled Front Desk Receptionist to join our team. The ideal candidate will be responsible for effectively and efficiently checking in patients, verifying insurance eligibility, confirming and/or rescheduling appointments as needed, and collecting payments for services provided.

Responsibilities
  • Greet and check in patients in a friendly and professional manner
  • Answer phone calls and schedule appointments with ease
  • Maintain accurate and up-to-date patient records
  • Understand and follow insurance plan rules and protocols
  • Provide exceptional patient service and be sensitive to patient emotions
  • Verify patient insurance and submit claims to insurance companies
  • Notify the Office Manager of any equipment trouble or safety concerns
  • Participate in morning huddles, chart reviews, and regular office meetings
  • Follow company policy and procedures, including HIPAA regulations and OSHA laws
Qualifications
  • Excellent customer service and verbal communication skills
  • Ability to read, write, and understand information and effectively present it to patients
  • Basic computer knowledge and experience with dental management software
  • Ability to work in a fast-paced, patient-focused environment
  • Organizational skills and attention to detail
  • Interpersonal and listening skills
Benefits
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid holidays and time off
  • Access to financial advisors
  • Basic life and AD&D insurance
  • Voluntary life insurance
  • Voluntary short-term and long-term disability
Availability

We offer flexible scheduling options, including part-time and full-time employment. Our office hours are Tuesday through Friday, 9 AM to 6 PM, and Saturday, 9 AM to 4 PM. We are available to work Saturdays, when needed, and offer a range of shift options, including full shifts and half-day shifts.



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