Customer Account Manager

2 weeks ago

Carrollton, United States Innovations in Nutrition + Wellness Full time
Shift: Monday- Friday 8:00 a.m. - 5:00 p.m.

Location: Onsite

Reports to: Director of Customer Service

DUTIES AND RESPONSIBILITIES:

  • Have an overview of all aspects of the customer portfolio within the organization, tracking KPI’s and ensuring adherence to stated deliverables and working with internal teams to execute their activities to ensure excellent customer service.
  • Operates as the primary point of contact for assigned customers, coordinating internal and external deliverables for complex assortment of manufactured product.
  • Utilizes ERP system to create sales order and liaises with accounting and sales teams on movement/shipping of orders.
  • Constant communication and follow up on status of customer orders internally and with the client.
  • Analyzes existing and anticipated client needs and promote company services to meet such requirements.
  • Functions as liaison between client companies and operations staff.
  • Manage multiple projects for key accounts, working to carry out client goals while meeting company goals.
  • Manages all aspects of product lifecycle for client’s products, closely interacts with sales, R&D, quality and compliance teams.
  • Oversees new product launch process for new releases for key accounts.
  • Develops understanding of client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure and key decision makers.
  • Generates and develops added-value business with existing clients to meet specified production goals.
  • Regularly interacts with United 1 executives regarding KPI’s and account status.
  • Develops and maintain strong relationships with strategic partners to maximize value of high-volume opportunities for the company.
  • Grows existing account to full potential and generates maximum revenue on a long-term basis.
  • Generates weekly, monthly, and quarterly reports, tracking work as specified by manager.
  • Promotes company endorsed programs and services.
  • Performs other related duties as assigned by management.
QUALIFICATIONS:
  • Bachelor’s degree (B.A.) in related field or equivalent.
  • 8-10 years related experience or equivalent.
  • Experience with contract manufacturers for dietary supplement and personal care products preferred.
  • Client-Focused solutions experience – proven track record managing major accounts a must.
  • Demonstrated project management skills, ability to manage multiple project streams and deliverables.
  • Commitment to excellence and high standards, must be able to show critical attention to detail and excellent follow up skills.
  • Exceptional organizational, problem-solving, and analytical skills
  • Strong negotiation, problem resolution and consultative sales skills.
  • Working knowledge of industry product information.
  • Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as a member of various teams and committees.
  • Ability to manage priorities and workflow
  • Creative, flexible, and innovative team player.
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Ability to deal effectively with a variety of individuals at all organizational levels.
  • Good judgment with the ability to make timely and sound decisions.
  • Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Proficient on Microsoft Office Suite.
COMPETENCIES:
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.


COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Accounting & ERP software; Microsoft Office Products.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

  • Customer Service Account Manager

    3 weeks ago

    Carrollton, United States Innovations in Nutrition + Wellness Full time

    Shift: Monday- Friday 8:00 a.m. - 5:00 p.m. Location: Onsite Reports to: Director of Customer ServiceDUTIES AND RESPONSIBILITIES:Have an overview of all aspects of the customer portfolio within the organization, tracking KPI's and ensuring adherence to stated deliverables and working with internal teams to execute their activities to ensure excellent...

  • Customer Service Account Manager

    3 weeks ago

    Carrollton, United States Innovations in Nutrition + Wellness Full time

    Shift: Monday- Friday 8:00 a.m. - 5:00 p.m. Location: Onsite Reports to: Director of Customer ServiceDUTIES AND RESPONSIBILITIES:Have an overview of all aspects of the customer portfolio within the organization, tracking KPI's and ensuring adherence to stated deliverables and working with internal teams to execute their activities to ensure excellent...

  • Accounting Manager

    2 weeks ago

    Carrollton, Texas, United States VINCI Highways Mobility Solutions Full time

    ABOUT VINCI HIGHWAYS MOBILITY SOLUTIONS: VINCI Highways Mobility Solutions is a leading global entity in the Intelligent Transportation Systems (ITS) sector, dedicated to delivering advanced revenue and service management solutions tailored for the transportation domain. Our operations encompass customer service, data analytics, and comprehensive back-office...

  • Account Manager Trainee

    4 weeks ago

    Carrollton, United States Godsell & Davis Full time

    Job DescriptionJob DescriptionIf you are confident in CRUSHING challenging situations, LOVE meeting new people, have EXCELLENT communication skills, ENJOY supervising others, and are a SERIOUS multitasker, then Godsell and Davis’s Account Manager Trainee role is for you!Our Account Manager Trainee is the face of our customer's experience. In this...

  • Account Manager Trainee

    2 weeks ago

    Carrollton, United States Godsell & Davis Full time

    Job DescriptionJob DescriptionIf you are confident in CRUSHING challenging situations, LOVE meeting new people, have EXCELLENT communication skills, ENJOY supervising others, and are a SERIOUS multitasker, then Godsell and Davis’s Account Manager Trainee role is for you!Our Account Manager Trainee is the face of our customer's experience. In this...

  • Accounts Payable Manager

    2 months ago

    Carrollton, United States PrideStaff Full time

    Job DescriptionJob DescriptionG.A Rogers has partnered with our Carrollton, Texas based client targeting a dynamic leader to join their AP team as an Accounts Payable Manager! If you are targeting a direct hire role that is focused on mentoring Accounts Payable professionals towards success...please take a look at this hybrid position!  This role offers...

  • Accounting Manager

    3 months ago

    Carrollton, United States Overhead Door Co.of Dallas Res. Full time

    Job DescriptionJob DescriptionOverhead Door Company of Dallas-Residential is a private construction related company and is seeking an experienced Accounting Manager. The Accounting Manager will prepare the financial statements and maintain the general ledger. In addition, the Accounting Manager will direct accounting activities within the company by...

  • Territory Account Manager

    3 months ago

    Carrollton, United States Gemaire Full time

    Hiring for the following location(s): 1520 Selene Drive #106, Carrollton, Texas 75006 About Us Looking for a cool job? Join the HVAC industry leader! Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality...

  • Construction Account Manager

    2 months ago

    Carrollton, United States Anchor Talent & Consulting Full time

    Job DescriptionJob DescriptionAnchor Talent has partnered with a nationwide contractor looking to onboard a National Construction Account Manager who will drive revenue growth through the acquisition and management of commercial construction projects. The ideal candidate will have a proven track record in the construction, renovation or engineering...

  • Accounts Receivable Escalation Manager

    7 days ago

    Carrollton, Texas, United States DuraServ Corp Full time

    Job OverviewPosition SummaryThe Manager of Accounts Receivable Escalations is tasked with directing and managing the complete accounts receivable cycle, ensuring the smooth and effective functioning of the AR division for all accounts overdue by more than 30 days. This position entails overseeing AR personnel, applying industry best practices, and...

  • Accounts Receivable Escalation Manager

    7 days ago

    Carrollton, Texas, United States DuraServ Corp Full time

    Job OverviewPosition SummaryThe Manager of Accounts Receivable Escalations is tasked with directing and managing the comprehensive accounts receivable operations, ensuring the AR department functions efficiently for all accounts that are over 30 days overdue. This position entails supervising AR personnel, applying best practices, and collaborating with...

  • Accounts Receivable Escalation Manager

    7 days ago

    Carrollton, Texas, United States DuraServ Corp Full time

    Job OverviewPosition SummaryThe Manager of Receivables Oversight is tasked with directing and managing the complete accounts receivable cycle, ensuring the smooth and effective functioning of the AR division for all accounts that are over 30 days overdue. This position requires leading AR personnel, applying best practices, and collaborating with various...

  • Account Manager

    4 months ago

    Carrollton, United States Construction Execs Full time

    Job DescriptionJob DescriptionThe Opportunity:Our client, a leading HVAC company, is currently seeking a Commercial HVAC Account Manager in Carrollton, GA.This is an exciting opportunity to join their team and contribute to their growth in the commercial sector.Responsibilities:Build and maintain relationships with commercial HVAC clients. Identify and...

  • Experienced Account Manager

    2 months ago

    Carrollton, United States Vision Realty & Management Full time

    Job DescriptionJob DescriptionAre you ready to elevate your real estate and business development career? If so, Vision Realty & Management is seeking a full-time Experienced Account Manager to join our passionate team. This full-time real estate role offers a competitive pay range of $60,000 to $90,000/year, plus commission. As an Experienced Account...

  • Aspiring Agency Owner

    7 days ago

    Carrollton, Texas, United States Jeff Ivy District Manager Full time

    Job OverviewJeff Ivy District Manager is seeking a driven and self-motivated individual interested in pursuing a career in Agency Ownership within the Insurance sector. The ideal candidate will engage in proactive outreach to potential clients, showcasing our diverse range of products and services.BenefitsOpportunities for Professional AdvancementPaid Time...

  • Agency Owner In Training

    4 weeks ago

    Carrollton, United States Jeff Ivy District Manager Full time

    Job DescriptionJob DescriptionLets chat about a career in the Insurance industry! Jeff Ivy District Manager in ALLEN, Texas, is looking for a confident and highly motivated person who is interested in Agency Ownership. The successful candidate will be responsible for making outbound calls to prospective customers to promote our products and services....

  • Accrual Accounting Manager

    7 days ago

    Carrollton, Texas, United States Central Cargo North America Full time

    Job OverviewCentral Cargo North America is a dynamic and expanding international logistics provider, dedicated to delivering exceptional service in a fast-paced environment. We pride ourselves on fostering a collaborative atmosphere where growth and innovation thrive.We are in search of a Full Charge Accrual Accountant to enhance our finance team. The...

  • Manager, Customer Care

    3 days ago

    Carrollton, United States G6 Hospitality LLC Full time

    POSITION SUMMARY: The Manager, Customer Care oversees the operations of Customer Care Contact Center to ensure service integrity, operational efficiency, and alignment with G6 Hospitality's commitment to customer satisfaction, Field operators, and partner satisfaction. This role involves developing, coaching, training, and evaluating team members, as well...

  • Manager, Customer Care

    3 days ago

    Carrollton, United States G6 Hospitality LLC Full time

    POSITION SUMMARY: The Manager, Customer Care oversees the operations of Customer Care Contact Center to ensure service integrity, operational efficiency, and alignment with G6 Hospitality's commitment to customer satisfaction, Field operators, and partner satisfaction. This role involves developing, coaching, training, and evaluating team members, as well...

  • Customer Care Manager

    18 hours ago

    Carrollton, Texas, United States G6 Hospitality LLC Full time

    Job Summary:The Customer Care Manager at G6 Hospitality LLC oversees the operations of the Customer Care Contact Center to ensure service excellence, operational efficiency, and alignment with the company's commitment to customer satisfaction and partner satisfaction. This role involves developing, coaching, training, and evaluating team members, as well as...