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Level 2 Support Technician

1 month ago

Cleveland, United States Excell Full time

Take your career to the next level with

eXcell . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

We are currently seeking a qualified Level 2 Support Technician to join our client's team onsite in Cleveland, TN.

The ideal candidate must have experience with Windows 10 and 11 as well as ticketing system experience (preferably ServiceNow). The candidate must also have excellent communication and interpersonal skills. Candidates with manufacturing or supply chain environment experience preferred. Day shift schedule and must be willing to work some OT, after-hours, weekends, and on-call.

Duties and Responsibilities:
  • Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
  • Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
  • Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
  • Provide support for the PC grade UPS (Uninterruptable Power Supply)
  • Provide "Smart Hands support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
  • Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
  • Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
  • Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
  • Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client
  • Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have own vehicle for possible driving to different locations in and around the city
 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .