CCaaS Support Technician
1 week ago
Job Title: CCaaS Support Technician
Location/ Work Structure: Hybrid, Cincy, Cleveland
Who we are: Vernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct-hire opportunities in Ohio and across the Midwest.
What You'll Do:
- System Administration:
- Configure, manage and support the RingCentral InContact platform.
- Monitor system performance and ensure optimal functionality.
- Perform routine maintenance and updates to the system.
- Technical Support:
- Provide Level 1 and Level 2 support for all contact center-related issues.
- Troubleshoot and resolve technical problems related to the RingCentral InContact platform.
- Coordinate with RingCentral support for advanced issue resolution.
- User Training and Support:
- Assist in training end-users on the use of the RingCentral InContact platform.
- Develop and maintain user guides and training materials.
- Provide ongoing support and guidance to contact center agents and supervisors.
- Integration and Optimization:
- Collaborate with IT and other departments to integrate RingCentral InContact with other business systems.
- Identify opportunities for improving contact center processes and implementing best practices.
- Reporting and Analytics:
- Generate and analyze reports on contact center performance and usage.
- Provide insights and recommendations based on data analysis to improve service delivery.
- Compliance and Security:
- Ensure compliance with industry regulations and organizational policies.
Maintain the security and integrity of the contact center system.
What Experience You'll Have:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in a technical support role, preferably in a contact center environment.
- Experience with RingCentral InContact or similar CCaaS solutions.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using reporting and analytics tools.
- Knowledge of integration methods and tools.
- Certification in RingCentral InContact or other CCaaS platforms.
- Experience with omni-channel contact center environments.
- Familiarity with CRM systems and their integration with contact center solutions.
- Excellent documentation skills.
-
CCaaS Support Technician
3 weeks ago
Cleveland, United States Vernovis Full timeJob Title: CCaaS Support TechnicianLocation/ Work Structure: Hybrid, Cincy, ClevelandWho we are: Vernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct-hire...
-
Travel Dialysis Technician
2 days ago
Cleveland, Ohio, United States Healthcare Support Full timeHealthcare Support is seeking a skilled Dialysis Technician to join their team as a travel professional in a dynamic and challenging environment.Job Requirements and ResponsibilitiesSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalWork Schedule: 36 hours per weekShift: 12 hours, daysEmployment Type: TravelPerks: -Up to $500 relocation...
-
Travel Dialysis Technician
1 week ago
Cleveland, United States Healthcare Support Full timeHealthCare Support is actively seeking a Travel Dialysis Technician to fill an opening in East Cleveland, OH for a 13-week assignment.Benefits of this Travel Dialysis Technician with HealthCare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and...
-
Dialysis Technician Position
2 days ago
Cleveland, Ohio, United States Healthcare Support Full timeHealthcare Support is seeking a skilled Dialysis Technician to fill a local contract position in a chronic setting.Job Requirements and ResponsibilitiesSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalExperience: Minimum of 1 yearShift: 12 hours, daysEmployment Type: Local ContractPerks: Competitive compensation, relocation reimbursement,...
-
Dialysis Technician Position
2 days ago
Cleveland, Ohio, United States Healthcare Support Full timeHealthcare Support is seeking a skilled Dialysis Technician for a local contract position in a dynamic healthcare setting.Job DetailsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalEmployment Type: Local ContractShift: 12 hours, daysHours per Week: 36Duration: 13 weeksBenefits: Up to $500 relocation reimbursement, reimbursement for...
-
Dialysis Technician Travel Nursing Position
6 days ago
Cleveland, Ohio, United States HealthCare Support Full timeJob DetailsThis position is a travel dialysis technician opportunity with a reputable healthcare organization.Job RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalEmployment Type: TravelPerks: -Up to $500 relocation reimbursement-Reimbursement for license/certification renewal-Medical, dental, and life insurance availableAbout...
-
Local Contract Dialysis Technician
1 month ago
Cleveland, Ohio, United States HealthCare Support Full timeHealthcare Support is seeking a local contract Dialysis Technician for a local contract job in Cleveland, Ohio. Job Description & RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalStart Date: 08/26/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Local ContractPerks: -Up to $500 relocation...
-
Travel Dialysis Technician
1 month ago
Cleveland, United States Healthcare Support Remote Work Freelance Full timeHealthcare Support is seeking a travel Dialysis Technician for a travel job in Cleveland, Ohio.Job Description & RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalStart Date: 08/26/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelPerks: -Up to $500 relocation reimbursement -Reimbursement for...
-
Travel Dialysis Technician
3 weeks ago
East Cleveland, United States HealthCare Support Full timeHealthCare Support is actively seeking a Travel Dialysis Technician to fill an opening in East Cleveland, OH for a 13-week assignment. Benefits of this Travel Dialysis Technician with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Licensure and...
-
Local Contract Dialysis Technician
1 month ago
Cleveland, United States Healthcare Support Remote Work Freelance Full timeHealthcare Support is seeking a local contract Dialysis Technician for a local contract job in Cleveland, Ohio.Job Description & RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalStart Date: 08/26/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Local ContractPerks: -Up to $500 relocation...
-
Local Contract Dialysis Technician
2 months ago
Cleveland, United States Healthcare Support Remote Work Freelance Full timeHealthcare Support is seeking a local contract Dialysis Technician for a local contract job in Cleveland, Ohio.Job Description & RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalStart Date: 08/26/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: Local ContractPerks: -Up to $500 relocation...
-
IT Support Technician
3 months ago
Cleveland, United States National Safety Apparel Full timeReports To: Director of IT Direct Reports: None FLSA Status: Non-Exempt Employment Type: Full time Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and exceptional customer service....
-
IT Support Technician
3 months ago
Cleveland, United States National Safety Apparel Full timeReports To: Director of IT Direct Reports: None FLSA Status: Non-Exempt Employment Type: Full time Company Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and exceptional customer service....
-
IT Support Technician
3 months ago
Cleveland, United States National Safety Apparel Full timeJob DescriptionJob DescriptionReports To: Director of ITDirect Reports: NoneFLSA Status: Non-ExemptEmployment Type: Full timeCompany Overview: National Safety Apparel, Inc. is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers in various industries, we strive to deliver innovative solutions and...
-
Behavioral Support Technician
1 week ago
Cleveland, Ohio, United States BlazerJobs Full timePosition OverviewBlazerJobs is in search of a committed and enthusiastic Behavioral Support Technician (BST) to provide essential support in the field of behavioral health. The BST will operate under the guidance of a certified Behavior Analyst to execute tailored intervention strategies and deliver direct therapeutic services to individuals diagnosed with...
-
Behavioral Support Technician
2 weeks ago
Cleveland, Ohio, United States New Heights ABA Full timePosition OverviewNew Heights ABA is seeking a dedicated and skilled Behavioral Support Technician to join our dynamic team. This role involves providing essential support to children aged 1-6 who are diagnosed with autism spectrum disorders (ASD). We are looking for individuals who are passionate about making a difference in the lives of children and have...
-
Desktop Support Technician
4 weeks ago
Cleveland, United States A3 Solutions, Inc. Full timeIT Desktop Service Technician Must be 100% onsiteMust have experience doing rollouts/updatesMust have SCCM experienceMust be familiar with supporting AutopilotM-F: 8a-5pWill travel to Dallas to train for one weekMust be able to travel to Utah (2-3 weeks/month) for the first couple months to train and assist with deployment/rolloutEnterprise environment...
-
Desktop Support Technician
4 weeks ago
Cleveland, United States A3 Solutions, Inc. Full timeIT Desktop Service Technician Must be 100% onsiteRequirements:Must have experience doing rollouts/updatesMust have SCCM experienceMust be familiar with supporting AutopilotMust be able to travel to Utah (2-3 weeks/month) for the first couple months to train and assist with deployment/rolloutM-F: 8a-5pWill travel to Dallas to train for one...
-
Desktop Support Technician
4 weeks ago
Cleveland, United States A3 Solutions, Inc. Full time $18 - $20IT Desktop Service Technician Must be 100% onsiteRequirements:Must have experience doing rollouts/updatesMust have SCCM experienceMust be familiar with supporting AutopilotMust be able to travel to Utah (2-3 weeks/month) for the first couple months to train and assist with deployment/rolloutM-F: 8a-5pWill travel to Dallas to train for one...
-
IT Field Support Technician
1 week ago
Cleveland, Ohio, United States Motion Recruitment Full timeJob Summary:Motion Recruitment is seeking a highly skilled Field Support Technician to join our team on a 6-month contract. This role will be based onsite in Cleveland, OH, and will involve providing technical support to a wide range of end users.Key Responsibilities:Desktop support and troubleshootingResponding to technical tickets and requestsMaintaining...