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IT Support Specialist
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Level 2 IT Support Specialist
2 months ago
We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve their goals while optimizing IT investments and minimizing costs. The Role: We're seeking a seasoned IT professional who not only sees the bigger picture but also exhibits a genuine commitment to service. Someone who goes beyond the call of duty to ensure exceptional service delivery, whether it's resolving technical issues or aiding colleagues and clients alike. We value individuals with a continuous improvement mindset and a collaborative team-player attitude. Join our dynamic team as a Helpdesk Technician Level 2, where you'll handle escalations from our junior helpdesk team members and provide advanced technical support to our valued clients. If this sounds like you, we would love to have you on our team. Let's work together to create a significant impact, not only within the IT industry but also in our community. Responsibilities: Take escalation tickets from the helpdesk Handle Tier 2 tickets including but not limited to: Network Issues / Outages Backup and Disaster Recovery Review / Maintenance Restores / Deploying Security Solution Review / Maintaining / Deploying MFA A/V SAT SIEM Business Application Support / Securing Third Party Support POS PMS Active Directory, Group Policy, DHCP, DNS edits Hotel Applications (Key/lock, Guest Internet/Cable, etc,) Financial and Accounting Applications Advanced Firewall Troubleshooting – policies, traffic monitoring, configuration Microsoft 365 and Entra (Azure) Administration – troubleshooting mail flow, mail rules, connectors, etc. Client Onboarding Client communications and interactions, remotely and in person Detailed documentation of issues and resolutions Qualifications: 7 - 10 years of IT experience 5+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs) Knowledgeable in networking LAN/WAN concepts, structure, and equipment – understand VLANs, configuring switches Advanced Firewall Troubleshooting experience HR Information: $60-$75k annually Medical, Dental, Vision benefits Life Insurance 401K/401Roth with up to 4% match Paid Vacation and Personal Time Off. Fuel Stipend for local travel Professional Development Training Program Full-time, in Office (M-F) #J-18808-Ljbffr
