Customer Quality Engineer II

2 weeks ago

Niles, Illinois, United States Woodward HRTMPC Full time

Woodward's Diversity, Inclusion and Belonging Commitment

At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.

We humbly acknowledge this will be an imperfect journey. Yet, we are steadfastly committed to embracing the power of diverse people, perspectives and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplace for all.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Estimated annual base pay: $72,300 (minimum) - $90,400 (midpoint) - $108,500 (maximum)

  • All members included in annual cash bonus opportunity

    • 401(k) match (4.5%)

    • Annual Woodward stock contribution (5%)

    • Tuition reimbursement and Training/Professional Development opportunities for all members

  • 12 paid holidays, including floating holidays

  • Industry leading medical, dental, and vision Insurance upon date of hire

  • Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave

  • Paid parental leave

  • Adoption Assistance

  • Employee Assistance Program, including mental health benefits

  • Member Life & AD&D / Long Term Disability / Member Optional Life

  • Member referral bonus

  • Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending

  • Voluntary benefits, including:

    • Home / Auto Insurance discounts

    • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Application window is anticipated to close 30 days from original posting date.

Are you ready to make your mark? If you are interested in becoming a Customer Quality Engineer at Woodward, we have an exciting opportunity for you

The Customer Quality Engineer reports directly to the quality leader and is responsible for being the voice of the customer and acts as the quality liaison through frequent customer contact. This position works under moderate to low level of supervision and seeks direction/guidance on unique or difficult problems.

What's in it for you...
At Woodward, our "employees" are called and treated as "members" and we've created a culture that appreciates and values the contributions of every member. It's an inclusive, positive, collaborative, and socially responsible environment where members work together for outstanding outcomes.

What you will be doing...

* Acts as the Customer Advocate within Woodward processes and systems.
* Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services.
* Responsible for a medium number or size of customer accounts. Consults with leadership or higher-level customer quality engineers on advanced or complex issues.
* Responsible for monitoring and tracking customer quality data.
* Drives root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes.
* Monitors and drives improvements to customer quality metrics throughout Woodward.
* Ensures adequacy of documents and interfaces with customer for required validation documentation to customer quality requirements such as MPP, PQP, PPAP, ISIR, etc.
* Leads and follows up on internal and external quality audits as required.
* Monitors and reports on customer score cards.

What we are looking for...

* 2-year associate degree in technical field required
* 2-5 years of quality engineering experience with 2-year associate degree
* In lieu of degree, 4 years' experience in quality engineering or quality management required
* Green Belt or Black Belt trained
* Demonstrates the ability to regularly utilizes Six Sigma principals, tools, and methodology

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR and EAR or possess all required authorizations from the U.S. Department of State Department and the U.S. Department of Commerce. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.

Woodward is an Equal Opportunity Employer
EO/AA/M/F/Disabled/Protected Veterans

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