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Technical Support Technician

3 months ago

Redmond, United States TEKsystems Full time

This position requires experience with technical Service Desk, Active Directory and internal help desk experience. Great opportunity to work for a well-known gaming company. Description: This Shift will be Sun-Thurs, 10am-7pm. May change on occasion depending on need of the team. If there is any change to the schedule there will be plenty of heads up beforehand. This role will sit on the Call Center Service desk and will be responsible for supporting the customer service agents who support the client's customers. This person will mainly be handling standard tickets and after getting up to speed will be helping with User Management in Active Directory. This role will mainly be phone support and will also be some hands on hardware support and laptop setup depending on what is needed. This person will need to have previous experience working in a Windows environment and on a technical Service Desk. Active Directory experience will be important as well. Customer service is extremely important for this role so the person needs to have exceptional customer service skills. Skills: Help desk, service desk, troubleshooting, customer service, Windows 10, Active Directory, support, phone support Top Skills Details: Help desk, service desk, troubleshooting, customer service, Windows 10, Active Directory Additional Skills & Qualifications: Someone who is able to pick things up quickly and has technical aptitude will be very important. This role will only be 4 months so they will need to pick things up quickly. Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.