Technical Manager, Identity and Access Management

4 weeks ago

Boston, United States ZOLL Resuscitation Full time
Job Type

Remote

Job Summary

The Technical Manager, Identity and Access Management (IAM), is responsible for leading the design, development, and implementation of technical IAM solutions across the organization. This role ensures that IAM technologies, systems, and processes are integrated effectively, secure, and aligned with the company's overall security strategy. The Technical Manager will collaborate with IAM engineers, security architects, and cross-functional teams to deliver scalable and resilient IAM solutions that support business needs.

In this leadership role, the Technical Manager will develop, coach, and mentor the IAM team, fostering a culture of excellence and high performance. The ideal candidate will possess a strong technical background in IAM technologies, coupled with hands-on experience managing IAM implementations in complex environments. This position demands strong operational, leadership, and problem-solving skills, enabling the successful management of a team responsible for delivering world-class support to the business.

To excel in this role, the candidate must be able to apply a wide range of concepts, practices, and procedures related to enterprise IAM engineering. The Technical Manager will lead the team in resolving diverse challenges creatively, ensuring that the IAM function continuously meets the evolving needs of the organization.

Essential Functions
  • Lead the design, implementation, and maintenance of IAM technologies, including identity governance, privileged access management, single sign-on (SSO), and multi-factor authentication (MFA) solutions.
  • Ensure the successful integration of IAM systems with various applications, platforms, and directories (e.g., Active Directory, LDAP, cloud services).
  • Collaborate with security architects and IT teams to design secure and scalable IAM architectures.
  • Oversee the configuration and customization of IAM tools to meet the organization's specific requirements.
  • Stay up-to-date with the latest IAM technologies and trends, and recommend new tools or upgrades as necessary.
  • Manage a team of IAM engineers and analysts, providing technical guidance, mentoring, and support to ensure successful project delivery.
  • Collaborate with other technical teams, including network security, cloud security, and application development, to ensure IAM solutions are effectively integrated across the organization.
  • Work closely with the Senior Manager of IAM to translate strategic goals into technical solutions and projects.
  • Participate in technical discussions and provide expert advice on IAM best practices, design, and implementation.
  • Lead IAM technical projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
  • Coordinate with internal and external stakeholders to gather requirements, manage expectations, and communicate project status.
  • Implement and enforce change management processes to ensure smooth deployment and minimize disruptions.
  • Ensure that IAM processes, such as user provisioning, de-provisioning, and access certifications, are properly implemented and automated wherever possible.
  • Work with compliance teams to ensure IAM solutions meet regulatory requirements (e.g., SOX, GDPR, HIPAA).
  • Define and enforce technical standards for identity and access management, including password policies, MFA enforcement, and least privilege access controls.
  • Monitor and audit IAM processes to ensure adherence to policies and to identify areas for improvement.
  • Act as the escalation point for complex IAM-related incidents and issues, providing technical expertise in root cause analysis and resolution.
  • Collaborate with the security operations team to respond to security incidents involving identity and access management, such as account compromise or unauthorized access.
  • Drive the automation of IAM tasks and processes to improve efficiency and reduce manual intervention.
  • Implement continuous improvement initiatives to enhance the performance, scalability, and security of IAM systems.
  • Regularly review and update technical documentation, including system designs, configurations, and operational procedures.
  • Interact, negotiate with, and manage vendors, outsourcers, and contractors and the resulting relationships to align priorities and plan roadmaps.
Required/Preferred Education and Experience
  • Bachelor's Degree in Information Technology equivalent or related experience preferred
  • Minimum of 8 years of hands-on experience in identity and access management, with at least 3-5 years in a leadership or technical role.
  • Experience with IAM implementations in cloud environments (e.g. AWS, Azure AD, CyberArk, or similar tools)
  • CISSP Certified Information Systems Security Professional or
  • CISM - Certified Information Security Manager or
  • certifications specific to IAM technologies is a plus
Knowledge, Skills and Abilities
  • Expertise in IAM technologies such as Okta, SailPoint, Ping Identity, Microsoft Azure AD, CyberArk, or similar tools.
  • Strong understanding of identity federation, SSO, MFA, RBAC, and directory services (e.g., Active Directory, LDAP).
  • Proven track record of managing and delivering complex IAM projects, from requirements gathering to deployment and support.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong leadership and team management skills, with the ability to mentor and guide technical teams.
  • Familiarity with security frameworks and regulations such as NIST, ISO, SOX, GDPR, and HIPAA.
  • Ability to innovate and drive change
  • Ability to build trust and relationships with internal teams and customers
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Talking - Occasionally
  • Hearing - Occasionally
  • Repetitive Motions - Frequently


ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patient's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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