Account Manager

2 weeks ago

Fort Wayne, United States Jack Laurie Group Full time
Job Description
The Account Manager is responsible for overall project management KPIs such as:

Drive sales growth and profit to budget and/or above budget

100% accuracy and timeliness on variance, over billing and costing

Continuous "pull" of business from established contacts/accounts

Manage overall portfolio for business

Additionally, responsible for estimating and securing commercial interiors projects. The incumbent estimates project cost, secures contracts, and oversees projects through completion. Responsibilities are performed with independent judgment with general management direction.

Account Manager Job Description

Job Summary:

The Account Manager is responsible for growing, developing, and maintaining relationships with specific end-users, vendors, architects, and designers while securing contracts, estimating and managing project costs and overseeing projects to completion with 100% customer satisfaction.

JLG Core Value Expectations:

Live with INTEGRITY - Reliably do the right thing.

Operate with ACCOUNTABILITY - Take responsibility for your actions

Communicate with CANDOR - Be open, honest and sincere.

Win with TEAMWORK - Be collaborative as a team to achieve a common goal.

Essential Function:

Achieves bookings and sales goals
• Become the customers go-to source as the expert in the industry.
• Establish and cultivate relationships with End Users, Preferred Vendors, including Architects and Designers
• Assist BDM in Developing, qualifying, and prospecting new account opportunities
• Perform quarterly wellness and opportunity checks with customers.
• Develop relationships within accounts that produces a commitment from various stake holders in the organization.
• Effectively utilize CRM to individual and Company advantage

Performs project estimating for negotiated projects
• Obtains accurate site measurements and prints with project information or specifications.
• Negotiates pricing for materials and products from suppliers.
• Utilizes automated estimating system to compile takeoff results.
• Prepares completed proposals through system and presents to decision makers.
• Effectively and consistently obtains deposits

Manages projects through to completion while effectively controlling cost
• Visits job sites when appropriate to ensure project is executed within quality, time, and budget.
• Manages OMNI report daily and takes corrective action as needed to keep project on budget.
• Utilizes available resources to stay current with industry changes and trends.
• Ensures all project folders are accurate and filed properly.
• Manages cash on projects for customers and serves as collection resource.
• Provides accurate material needs to purchasing and timely work orders to operations.

Performs all necessary administrative responsibilities as required
• Ensures all database entries to the CRM are completed accurately as a daily discipline
• Prepares all New Business proposals thoroughly and accurately, utilizing established forms and computer programs
• Prepares all estimates, bids, and work orders utilizing established forms and programs.

Achieves complete customer satisfaction on all installation projects
• Approaches each customer interaction as a marketing opportunity for JLG.
• Maintains continuous, open communication with Business Development Managers and Field Superintendents.
• Responds to all customer requests and problems with a competitive urgency.
• Builds professional relationships with current and prospective customers.
• Ensures projects are completed with top-quality performance.
• Follow up after all projects are completed to ensure 100% customer satisfaction.

Adheres to all personal requirements
• Always maintains an atmosphere of teamwork and cooperation.
• Adheres to all JLG policies and procedures.
• Approach the business with a positive, "CAN DO" attitude.
• Demonstrates true commitment to the Company and the responsibilities of the position.
• Sets high goals and standards of performance - strives for excellence.

Competencies Required:
• Ability to effectively communicate (verbal and written)
• Detail oriented
• Conflict management
• Problem-solving
• Relationship building
• Critical thinking
• Time and prioritization management

Education/Knowledge/Skills Requirements (minimal):
• College Degree preferred
• Knowledge of division 9 products and materials preferred
• Knowledge of construction estimating procedures
• Ability to effectively manage construction projects
• Ability to develop, implement, and evaluate long and short-range goals
• Ability to build and maintain relationships
• Sales initiative/background
• Background check with no issues

Work Environment:

Office setting and Client site (inclusive of construction site)

Physical Demands:

Office setting and Client site (inclusive of construction site)

Position Type/Expected Hours of Work

Salary plus commission - flexible hours that ensure outcomes/drive to solutions

Travel

Customer sites

Minimal to no overnight travel

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KPI's:
• Deliver complete customer satisfaction
• Effectively manage customer expectations
• Manage projects to budget
• Continuously "pull" opportunities from managed contacts
• KPI- Weekly new opportunities created - 4 per week average
• KPI-Make sure 100% of appropriate jobs are in an over-billed status
• KPI-Grow portfolio GM by 15% annually
• KPI -Manage projects to meet or exceed estimate (+/- 2%)
• KPI-Your Number - GM $ closed

Benefits

Full Medical, group dental, group vision, AD&D and S/LTD along with 401K with employer match.

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