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Operations Assistant

2 months ago

New York, United States Inspir Carnegie Hill Full time

Job Title: Operations Assistant
Location: New York, New York
Employment Type: Full Time
Department: Administration

About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living

Overview:

It is the primary responsibility of the Operations Assistant to assist the General Manager, who is responsible for the oversight of all aspects of the property and associates, with daily operational duties and paperwork as assigned by the General Manager. The Operations Assistant is responsible to assist the General Manager with the day-to-day operations of the community that are necessary to ensure maximum occupancy, resident and associate satisfaction, operational efficiency, the safety and security of the community, as well as the delivery of high-quality service as determined by the residents and their families. The Operations Assistant is to ensure accurate, timely, and professional service to all residents and associates and must uphold the Inspir philosophy and values.

Key Responsibilities:

  • Supports ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.
  • Assists with preparedness for community inspection by regulatory agencies through regular auditing and maintenance of community policies and procedures
  • Functions as sales support to achieve occupancy goals and targets
  • Maintains open communication and responds to all residents, guests, associates, and department leaders' correspondence in a timely manner
  • Assists to ensure property goals are met or exceeded by working proactively with division/department leaders to respond to business challenges
  • Ensures appropriate high-quality resident move-in coordination
  • Works to ensure resident and family expectations are met, and assist staff with the move-in experience
  • Provide direct support to departments as assigned by General Manager
  • Provide timely, effective communication of all aspects of assigned department to General Manager
  • Assist in the direction of associate relations programs
  • Optimizes all opportunities to generate revenue, including ancillary revenue.
  • Works collaboratively with department leaders to emphasize the team's role in sales and participation in the community sales and marketing efforts
  • Comply at all times with Inspir standards and regulations to encourage safe and efficient operations
  • Institute safety measures as necessary to comply with appropriate company, OSHA regulations and safety procedures
  • Follows all emergency procedures and understands the safety practices
  • Implement procedures to improve operations, as assigned
  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results
  • Demonstrates and communicates principals of resident satisfaction; ensures core elements of service strategy are in place to produce the desired results
  • Assists in gathering resources to resolve resident and operational issues and impact results
  • Is highly visible and interfaces with residents on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
  • Utilize technology as a means of communication necessary to support resident needs and ensure operational compliance as well las resident safety and security
  • Serves as a liaison between the General Manager and the Community, as assigned
Education/Experience/Licensure/Certification:
  • Must possess 2-3 years of progressive experience in human services and/or senior living
  • Experience working with seniors including those with memory care needs
  • Excellent customer service and public relations skills
  • Maintain good rapport with appropriate professional associations, educational institutions, philanthropic organizations and community groups
  • Ability to address, contribute and optimize all aspects of the sales process
  • Must maintain composure and objectivity under pressure
  • Must work well in stressful, high-pressure situations
  • Understand owner and management company objectives
Why You'll Love Working with Us:
  • Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
  • HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
  • Growth Opportunities: We promote and foster career development and continuous learning.
  • Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
  • Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)