Rush Rewards Representative Full Time
3 weeks ago
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
- Responsible for executing new card sign-ups at Rush Rewards by utilizing handheld devices and desktop computers at Rush Rewards, property entrances, and Event Center.
- Greet customers and interacts in a friendly and professional manner
- Maintains confidentiality of sensitive information.
- Informs members of benefits, contests and promotions.
- Interact with guests throughout the casino to increase awareness and benefits of Rush Rewards
- Assists Rush Rewards during high volume periods, such as promotional events, Slot Tournaments, or at kiosks.
- Ability to extend complimentary services in accordance with the approved comp matrix.
- Responds to guest questions, issues and concerns in a courteous and professional manner.
- Communicates property knowledge, including but not limited, casino information, hours of
- operation, restaurants, marketing promotions, special events, amenities, etc.
- Participates in special events check-in process as needed.
- Complies with internal controls, standards and procedures.
- Responds to guest questions, issues and concerns with empathy, sensitivity and urgency to build or recover guest loyalty.
- Verifies valid/acceptable photo ID in accordance with the casino and PCGB standards with every transaction
- Maintains integrity of customer database by following high standards of data entry for address, phone number, email and name
- Email capture rate of 85%
- Informs members of benefits, contests and promotions.
- Replaces lost Rush Rewards cards.
- Distributes promotional items in accordance with specific guidelines
- Knowledge of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
- Complies with internal controls, standards and procedures.
- Greets customers.
- Uses data from guest surveys to inform departments of guest comments and reach out to players to proactively address any concerns.
- Performs all other duties as assigned
- Must be 18 years of age or older.
- High school diploma or equivalent.
- One or more years in a customer service environment.
- Excellent customer service and interpersonal skills.
- Ability to communicate with team members and guests
- Available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
- Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach
- with hands and arms.
- Frequently required to stoop and kneel.
- Must occasionally lift up to 25 pounds.
- Ability to work in a noisy and smoky environment.
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