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Manager of Pharmacy Business Insights
2 months ago
Position Summary
The Manager of Pharmacy Business Insights plays a pivotal role in driving the strategic utilization of data insights to enhance growth and optimize performance in the pharmacy department. This position is responsible for leading the analysis and interpretation of pharmacy data, collaborating with business leaders across Orlando Health, and providing management to pharmacy analysts.
About Orlando Health
At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida's east to west coasts and beyond.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it's our promise to you.
Responsibilities
- Collaborates with leaders and stakeholders to develop, enhance, and refine standard and ad-hoc pharmacy reports; identifies and analyzes trends to inform decision-making.
- Supports pharmacy leadership in researching and understanding industry trends to develop sustainable models for pharmacy care delivery.
- Develops custom dashboards and reports utilizing advanced technologies and data visualization tools including, but not limited to, Power BI, SQL, and Microsoft Access.
- Provides leadership, guidance, and support for pharmacy analysts.
- Fosters skill development among team members in utilizing business intelligence tools.
- Develops guidelines and protocols to standardize how data dictionaries, tables, and data entry processes are managed within Pharmacy and aligning with the organization; aiming to ensure consistency, accuracy, and efficiency in data-related operations.
- Conducts data validation and integrity checks to maintain data quality.
- Assists users in ensuring their expectations are met during reviews of data (dashboards).
- Provides training as needed to users and stakeholders.
- Maintains ongoing liaison with Ambulatory & Post Acute Services, IT, and the Enterprise Analytics team at Orlando Health to identify opportunities to improve data management and analytics.
- Collaborates with vendors to address organizational analytics needs, request product enhancements, and facilitate user training.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Demonstrates strong analytical, problem-solving, and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Pursues professional growth and development through participation in seminars, workshops, and educational programs.
- Exhibits excellent written and verbal communication skills.
- Demonstrates success leading projects and initiatives to improve efficiency, performance, and return on investment.
Education/Training
- Bachelor's degree required.
- Power BI expertise required.
- Database user interface, query, and reporting software (Structured query language SQL) experience required.
- Comprehensive knowledge of SQL Server and related platforms and software required.
- Experience with pharmacy-specific software (e.g. Epic Willow, Omnicell) or other EHR preferred.
- Knowledge of analytical or statistical software (R, Python) preferred.
- Project Management Professional (PMP) preferred.
- At least five (5) years of strong data management and data analysis experience with one to two (1 to 2) years supervising or leading other people required.
- Healthcare and pharmacy experience preferred.
