Residential Team Leader

POSITION: Residential Team Leader FLSA CLASSIFICATION: Non-Exempt REPORTS TO: Residential Coordinator and Director of Residential Clinical Services POSITIONS SUPERVISED: Behavioral Health Specialists, Behavioral Health Specialists – Night Support POSITION OVERVIEW: The Residential Care Team Leader is responsible for maintaining a safe, clean, supportive, and peaceful home setting, ensuring proper documentation of service provided, leading team meetings and record keeping. The Residential Team leader will be trained to use a Housing First model when working with residents to complete goal orientated tasks, building independent living skills and promoting mental health recovery. The Residential Team Leader will apply a harm reduction and trauma informed approach to recovery orientated tasks to support mental health and/or sobriety. The Residential Team Leader is also responsible for supervision of direct care staff, handling employee and consumer complaints / concerns, monitoring consumer general circumstances as it involves housing, assuring general safety and cleanliness. The Residential Care Team Leader will provide AC/PR/TCM Medicaid billable services. Completion of state required, annual internal, and program specific training will be necessary prior to service delivery. The Residential Team leader will be expected to coordinate with direct care staff, Housing Case Managers, internal agency, and other stakeholders to provide collaborative care to residents. ESSENTIAL POSITION RESPONSIBILITIES : Provides services to maintain required productivity / billing standard of 50% of the total hours worked each month. Complete electronic documentation in clients’ electronic medical record in a manner that individualizes each note, reflects appropriate interventions and progress towards goals, and meets the standards for medical necessity. Maintain accurate and timely documentation of service provision, within 24 hours of service delivery. Submit required progress notes / billing information as per contract guidelines. Provides motivation, support, and instruction for consumers through AC/PR/TCM services to achieve self-sufficiency in the activities of daily living necessary to maintain personal stability in their current living situation. Provide support for an alcohol / drug abuse-free lifestyle environment conducive to social interaction and the fullest development of the resident’s rehabilitative potential. Responsible for monitoring direct care staff billing, ensuring team members meet productivity requirements. Provide assistance and support to ensure employees maximize their performance and productivity. Ensures timely and appropriate documentation and billing of services to ensure MHA, COMCARE and MCO guidelines are followed. Handles and documents personnel matters effectively and consistently with existing policies, including: interviewing, hiring, counseling, terminating, and completing annual evaluations for employees. Provides assistance with orientation and training of new hires, and ongoing on-site support and shadowing to direct care staff. Provides direction and support to Residential Care employees in matters related to; licensing standards, utilization of residential facilities and services, scheduling special activities, and other concerns which impact quality of care and agency collaboration. Provides orientation / intake to new residents and completes required paperwork in a timely manner and in accordance with Residential Care policies and procedures. Ensures residents awareness and compliance with all policies and procedures. Facilitates the transition and/or discharge process and completes necessary paperwork . Completes ClaimTrak Residential Care annual update packets for all clients. Assess, problem-solve, and effectively handle situations requiring crisis intervention including documenting and incidents reporting to the resident's Housing Case Manager (HCM) and supervisor per department, agency policy and contract expectations. Ensures completion and updating of the Medication Supervision Record (MSR) and other applicable medication forms. Oversees direct care staff documentation on MSR to ensure policies regarding medication supervision are followed. Monitor documentation errors and directs staff to correct as needed. Update CARF window monthly with all current medication. Coordinates and submits calendars monthly for resident activities, ensuring sensitivity to consumer preferences. Orders office and household supplies / equipment as needed and within budgetary guidelines, prepares inventories upon request. Follow budgetary guidelines to shop for and provide three nutritionally adequate meals per day along with nutritious snacks. Ensuring menus are posted and portion sizes are listed. Demonstrates responsible use of Association charge cards and accounts, including following proper procedures when requesting funds. Provides coverage of facility as requested in the event of emergency, holidays, vacations, or illness. Ensures that Resident Meetings are conducted weekly and meeting minutes are completed. Maintain a safe, clean, and sanitary environment within the Residential Care facility and submit timely facility requests. This includes but is not limited to; ensuring safety drills are completed and documented, maintaining policies and procedures compliant with Health & Safety expectations and contract guidelines, completing daily facility checks to ensure cleanliness and sanitation standards, and providing feedback to direct care staff if deficiencies are found. Work collaboratively with supervisors, HCM’s, residents, direct care staff, external stakeholders, and community providers to facilitate contract expectations and resident’s individualized plan of care. Provide daily correspondence to team. Facilitates 1:1 meetings monthly with all employees supervised. Facilitates monthly team meetings to communicate with team members. Follows all MHA Residential Care, KDADS and any other applicable licensing policies and procedures. Provides tours of the facility as needed. Provides on-call support after hours as needed. OTHER POSITION REQUIREMENTS : Maintains acceptable overall attendance record, to include agency meetings and training as required. Attend and participate in all individual, group and field supervisions established by the program. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexibility in work schedule when needed. Meets deadlines and ensures accuracy of various reports / paperwork, mileage sheets, and electronic timesheets . Exhibits appropriate level of technical knowledge for the position. Employees must read their emails and respond to messages daily as the Association frequently provides pertinent and important information to employees. Produces quantity of work necessary to meet job requirements. Works well with a team, keeps others informed of information needed. Treats others with dignity and respect, maintaining a spirit of cooperation. Residents should be treated with warmth and friendliness to decrease alienation and despair, increasing their chances of obtaining the services they need. Maintain professional verbal and written interactions with peers, participants, supervisors and other staff, which also includes effective listening skills. Use diplomacy and tact in dealing with difficult situations or people. Provide strong customer service skills, so that residents will have the best experience possible while in the residential setting, increasing their chances of success while in the program and successfully transition into the community. Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action. Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others. Performs work conscientiously with a high degree of accuracy. Ensure safe transportation of residents in the community as needed, using agency provided vehicle or personal vehicle. Collaboration with partnering agencies and CIT Teams for mobile response and stabilization services. Meets goals and objectives as mutually agreed upon during last performance review (if applicable). POSITION REQUIREMENTS : The Residential Team Leader is expected to have a bachelor's degree or equivalent education combined with experience in human services or related field. Experience working with SPMI population area is required. Preferred areas of experience include supervision of staff and work in a residential setting. Must demonstrate effective communication and documentation skills, as well as the ability to develop and maintain rapport with consumers, constituents, and staff. A valid Kansas driver’s license and access to personal vehicle required. PHYSICAL REQUIREMENTS : Driving (for purposes of community mobility) Typing/data entry, writing Lifting/carrying up to 30 pounds Bending/Stooping All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation. EEO Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Veteran, Disabled