Residential Team Leader

4 weeks ago


Wichita, Kansas, United States Mental Health America of South Central Kansas Full time

Job Summary:

The Residential Team Leader will oversee the daily operations of the VA Emergency Shelter, ensuring a safe, sanitary, and supportive environment for homeless veterans. This role requires strong leadership and communication skills, as well as the ability to work collaboratively with a team to provide high-quality care and services to our clients.

Key Responsibilities:

Provide supervision and guidance to Behavioral Health Specialists (BHS) to ensure they are meeting productivity standards and providing excellent care to veterans.

Handle personnel matters effectively, including interviewing, hiring, coaching, counseling, terminating, and completing annual evaluations for employees.

Conduct quarterly one-on-one supervision with BHS and quarterly ES team meetings to ensure open communication and address any concerns or issues.

Provide thorough orientation and training to new hires and on-site supervision of employees to ensure they are equipped to provide high-quality care and services.

Ensure BHSs fulfill expectations set forth in the VA contract, including conducting monthly house meetings, providing daily transportation, offering psychosocial groups, preparing heart-healthy menus, and providing supportive services.

Provide supervision to BHS in matters related to scheduling, contract standards, utilization of VA facilities and services, scheduling special activities, and other concerns that impact quality of care and agency collaboration.

Ensure coverage of the facility as requested in the event of emergencies, holidays, vacations, or staff illnesses, and demonstrate a willingness to flex work hours to be available for weekend and night shift staff to provide on-site supervision support and/or for the purpose of filling coverage needs.

Maintain a safe, clean, and sanitary environment within the Residential Care Emergency Shelter (ES) facility and submit timely facility requests, including completing and documenting safety drills as assigned, maintaining policies and procedures compliant with Health & Safety expectations and VA contract guidelines, completing daily facility checks to ensure cleanliness and sanitation standards, and providing feedback to direct care staff if deficiencies are found.

Provide thorough orientation to new admissions and complete required intake and discharge paperwork in a timely manner, including but not limited to admission instructions, releases, stay agreements, and rules/responsibilities, in accordance with ES program expectations, Residential Care policies and procedures, and VA contract expectations.

Provide motivation, support, and instruction for veterans through designated service provisions to promote development of responsible living patterns, achieve a more adaptive level of psychosocial functioning, self-sufficiency in health and personal hygiene, improved interpersonal and community relationships, facilitate movement towards obtaining an affordable stable and permanent living environment, and employment.

Provide access to supports by assisting individuals in obtaining needed services, including arrangement of transportation to services.

Provide support for an alcohol/drug abuse-free lifestyle environment conducive to social interaction and the fullest development of the veterans' rehabilitative potential.

Assess, problem-solve, and effectively handle situations requiring crisis intervention, including documenting and incidents reporting to the veteran's Housing Case Manager (HCM) and supervisor per department, agency policy, and VA contract expectations.

Work collaboratively with supervisors, HCMs, veterans, ES team, external stakeholders, and community providers to facilitate VA contract expectations and veterans' individualized plan of care, and provide daily correspondence to the ES team.

Requirements:

Bachelor's degree in a related field, such as social work, psychology, or counseling.

2+ years of experience in a leadership role, preferably in a mental health or social services setting.

Strong leadership and communication skills, with the ability to work collaboratively with a team to provide high-quality care and services to clients.

Ability to work in a fast-paced environment and adapt to changing circumstances.

Strong problem-solving and crisis intervention skills, with the ability to assess and address situations requiring immediate attention.

Ability to maintain confidentiality and handle sensitive information with discretion.

Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Ability to work independently and as part of a team, with a strong commitment to providing excellent care and services to clients.

What We Offer:

Mental Health America of South Central Kansas offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a supportive and inclusive work environment that values diversity and promotes excellence in all aspects of our work.

How to Apply:

If you are a motivated and compassionate leader who is passionate about providing high-quality care and services to homeless veterans, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you



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