Director, Performance Excellence
2 months ago
About the Position
Position Description
The Director of Performance Excellence will lead initiatives to improve operational efficiency, productivity, and quality across the Enterprise. This role involves developing and implementing strategies, driving performance improvements, and fostering and developing a culture of continuous improvement. The Director will work closely with cross-functional teams to ensure alignment and achieve operational goals. The Director will be a "structured disruptor" to influence transformational change.
Key Responsibilities:
* Identify opportunities for process improvements and operational efficiencies.
* Utilize Lean, Six Sigma, and other structured methodologies to identify and eliminate inefficiencies across Enterprise value streams.
* Develop and implement process improvement projects and initiatives.
* Monitor and report on the progress of improvement initiatives.
* Establish key performance indicators (KPIs) and metrics to measure operational performance.
* Analyze data to identify trends and areas for improvement.
* Ensure alignment of operational goals with business objectives.
* Lead change management efforts to ensure successful implementation of improvement initiatives.
* Communicate effectively with stakeholders to gain buy-in and support.
* Provide training, coach, and support to teams on new processes and tools.
* Develop and implement quality assurance programs to maintain high standards.
* Conduct regular audits and assessments to ensure compliance with standards and regulations.
* Address quality issues and implement corrective actions as needed.
* Lead and mentor a team of performance excellence professionals.
* Foster a culture of continuous improvement and innovation.
* Collaborate with senior leadership to drive strategic initiatives.
Minimum Requirements
- 10 years of experience in performance excellence, process improvement, or related roles.
- 8+ years of people management experience required. 5+ years of progressive management strongly preferred.
Critical Skills
- Proven experience with Lean, Six Sigma, and other continuous improvement methodologies.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proven track record of driving operational improvements and achieving results.
Additional Skills & Qualifications
- Proficient in structured problem solving methodologies.
- Advanced knowledge of project management tools and techniques.
- Strong understanding of quality assurance and control.
- Ability to develop and manage budgets.
- High level of proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Education
Bachelor's degree in Business Administration, Operations Management, Engineering, or related field of study, Or an equivalent level of professional experience required. Master's degree highly desired.
Physical Requirements
General office demands
About UsThe United Network for Organ Sharing (UNOS) coordinates the nation's organ transplant system, providing vital services to meet the needs of men, women and children awaiting lifesaving organ transplants. Based in Richmond, Va., UNOS is a private, nonprofit membership organization.
UNOS members encompass every transplant hospital, tissue matching laboratory and organ procurement organization in the United States, as well as voluntary health and professional societies, ethicists, transplant patients and organ donor advocates.
UNOS is a great place to work We have been named a Top Workplace in Richmond by the Richmond Times-Dispatch for 10 years in a row.
Virginia Values Veterans CertifiedUNOS is V3-certified V3- Certified companies work with the Department of Veterans Services and other strategic partners to support Virginia's Veterans.
UNOS BenefitsFor information on UNOS, including more information on employee benefits, take a look at the UNOS Employee Benefits Summary.
AuthorizationMust be authorized to work in the US. Sponsorship is not available for this position.
Agency StatementNo Agencies Please.
UNOS provide equal employment opportunity for all applicants and employees. It will not unlawfully discriminate or permit harassment against any employee or applicant on the basis of race, ethnicity, color, religion, national origin, gender, age, disability, familial or marital status, military or veteran status, sexual orientation, gender identity and expression, genetic information, or any other characteristics or classification protected under applicable law ("protected categories"). This policy applies not only to hiring, but also to working conditions, benefits and privileges of employment, training, appointments for advancement, transfers, layoffs, recalls, terminations of employment and all other terms and conditions of employment.
UNOS is also an affirmative action employer. It takes affirmative action to recruit and provide opportunities for advancement to qualified females and minorities, individuals with disabilities, special disabled veterans and other protected veterans. It hires and promotes based on job-related requirements and individual qualifications. Action is taken to ensure the fulfillment of this policy as to all phases of the employment process including hiring, placement, training, upgrading, transfers and/or demotions, recruiting, layoffs and termination of employment.
UNOS invites individuals with disabilities and protected veterans to identify themselves, if they wish to do so. Such communication will be kept as confidential as possible and will be used only in accordance with the law. Candidates may contact the EEO/AA Officer at human.resources@unos.org to self-identify or request an accommodation.
EEO is the Law | EEO is the Law Supplement | E-Verify Participation English/Spanish | Right to Work | Right to Work Spanish | Pay Transparency
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