Sr. IT Service Desk Technician

2 months ago

New York, United States TechnoGen Full time

Please Note: As of July 22, 2021, our team will require that all candidate submissions include a LinkedIn profile. Please do not submit any candidates that do not have a LinkedIn.

Our client is looking for someone in the NYC area to help them with Systems/Apps administration including installation/upgrade of software's, account management, access control, building workstations/laptops, fixing computers/systems issues, and maintenance support.

Responsible:

  • Operations on the AS/400, SWIFT Alliance, and GIFTS Funds transfer, banking, financial trading, and IT Systems.
  • Supervise Information Systems, Security and Auxiliary services.
  • Fixing computers vulnerabilities and patching.
  • Analyze incidents reported by users and fixing them.
  • Handling Start of the day and End of the day processes.
  • Handling end-user?s problems related to phone/turret system and network.
  • Coordinates with Madrid (HDQ) to resolve systems issues.
  • Troubleshooting and solving systems/desktops performance issues.
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and BBVA head office staff. The position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Nice to Have:
  • Workday Administration experience is MAJOR plus
  • Some experience to create reports using excel and SQL queries is a plus.
  • Additional Education while not necessary, but would be considered a plus: Microsoft Certifications, Cisco Certifications
  • Fluency in Spanish a MAJOR plus


Required Skills : Must Have: Bachelor s degree (B.A or B.S.) or equivalent from a four-year college required and 8 or more years (for Sr. Level. Fewer years for someone lighter) related experience and/or training; or equivalent combination of education and experience. Deep understanding of windows operating system (windows 10 enterprise or above), installation, building machines using windows image, and troubleshooting. Experience in IT Service Request Management System like Service Manager, Service Now etc. Experience with Mobile Device Management (e.g. MobileIron, Airwatch). Experience with Cisco Phone Systems and IPC Turret Phone Systems. Knowledgeable in new technologies, personal computer operation, desktop operating systems and productivity applications. Demonstrates understanding of banking organization computing environment, including hardware and software systems, etc. Good understanding of networking. Software Experience Needed Experience with Windows 10 or above IT Service Request Management System like Service Manager, Service Now etc. Experience in IT Service Request Management System like Service Manager, Service Now etc. Experience with Mobile Device Management (e.g. MobileIron, Airwatch).
Basic Qualification :
Additional Skills :
Rank :B2
Requested Date :2023-02-09

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