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HelpDesk Specialist

4 months ago

Maryland Line, United States Marathon TS Full time

Marathon is seeking a Helpdesk Specialist Senior to support the MDOT State Highway Administration (SHA).

Candidate will monitor and coordinate all data system operations, including security procedures, and liaison with end users. Ensure that necessary system backups are performed and storage and rotation of backups is accomplished. Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system expansion. Assist managers to monitor and comply with State data security requirements. Coordinate software development, user training, network management and minor installation and repair of equipment. who will be in cooperation with other MDOT end-user technicians, work with MDOT staff and IT liaisons. Supporting the needs of the end-user and the Tier 1 service desk. This includes:

A. ssist the desktop staff with daily end-user support, to include replacement and imaging of computers, laptops, thin clients and tablets.

B. Work with the assigned lead for all desktop related projects to assist in user testing. Identify and document all applications and software to be tested, work with end users in specifically identified offices to ensure testing is completed and results are documented and shared. Provide input and recommendations as to deployment and scheduling. Assist with other members of desktop staff to deploy new or upgrade additions to present specifications.

C. Installation and troubleshooting of printers, plotters and copiers.

D. Review existing procedures to assist in developing new IT solutions, which would improve productivity and end-user workflow.

E. ttend and participate in desktop support staff meetings, or other meetings within MDOT SHA as a representative of the desktop team, as required.

Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").