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Software Support Analyst Tier I

2 months ago

Temple, United States i3 Verticals Full time
JOB TITLE: Software Support Analyst Tier I
DEPARTMENT: Public Sector
REPORTS TO: Director of Support
JOB LOCATION: Temple, GA
TRAVEL: 5-10% travel required

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
  • Build and maintain effective relationships with team members, management, in-house software developers and clients.
  • Identify, troubleshoot and resolve application issues.
  • Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
  • Document all reported issues and task details; analyze gathered data.
  • Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
  • High school diploma or equivalent
  • Two (2) years related experience
  • Must have a proficient understanding of computer and technical concepts
  • Must have strong troubleshooting skills
  • Must have strong verbal and written communication skills
  • Ability to prioritize workload and manage multiple responsibilities effectively
  • Available to work in the Piney Flats office
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
  • Associate’s degree or higher from a college or university is preferred