Member Service Representative
1 month ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: NSA Bahrain Administration Support Unit Building 261, Manama, Bahrain
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.We have other current jobs related to this field that you can find below
-
Member Service Representative
1 day ago
St. Marys, Georgia, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Member Services Representative
2 months ago
St Louis, United States Ultimate Staffing Full time- Member Services Reps assist customers with drug benefit related questions and all front-line inbound and outbound calls. - Ensure all customers receive an excellent level of customer service. - Follows established procedures, processes and standard Member Services, Member Service, Representative, Customer Service, Healthcare, Staffing, Retail
-
Member Service Representative
2 months ago
St Paul, United States Spire Credit Unioin Full timeDo you have at least three years of experience working in a Financial Institution and are ready to move your career in a new challenging direction? Blaze Credit Union has a great opportunity to join our Member Experience Center (Call Center) helping Member Service, Representative, Service, Retail, Banking, Financial
-
Patient Service Representative
4 weeks ago
St Marys, United States US Derm Support Roles Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our St. Mary's, GA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in process,...
-
Member Services Representative
4 weeks ago
St Cloud, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...
-
Member Service Representative
2 months ago
St Louis, United States Gateway Metro Credit Union Full timeJob Type Full-time Description A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to...
-
Member Service Representative
1 week ago
St Marys, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Member Services Representative
4 weeks ago
St Peters, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...
-
St Marys, United States Penn Highlands Healthcare Full timePenn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. Summary: AS THE CUSTOMER SERVICE REPRESENTATIVE, you'll be under general supervision, the HME Customer Service Representative (CSR)...
-
St. Marys, Georgia, United States Penn Highlands Healthcare Full timePenn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. Summary: AS THE CUSTOMER SERVICE REPRESENTATIVE, you'll be under general supervision, the HME Customer Service Representative (CSR)...
-
Contact Center
4 weeks ago
St Paul, United States growroseville.com Full timePart-Time Contact Center - Member Service Representative at Hiway Credit Union Available Openings: 1 Posted Date: June 28, 2021 Industry: Financial Youth Friendly Pay Type: Hourly Compensation: Contact us for compensation details Criminal Background: Not Eligible Position Profile: The Member Service Representative for the Contact Center is responsible for...
-
St. Peters, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service....
-
Member Service Representative I
4 weeks ago
St Paul, United States Ideal Credit Union Full timeIdeal Credit Union is a large Twin Cities credit union with over one billion in assets and six branch locations. We offer a wide variety of products and services including savings, checking, consumer loans, mortgage loans, online banking and investment services. We have an immediate opening for a Member Service Representative I position. This individual is...
-
St Paul, United States growroseville.com Full timeFull-Time Member Service Representative for the Contact Center at Hiway Credit Union Available Openings: 1 Posted Date: August 10, 2021 Industry: Financial Pay Type: Hourly Compensation: Contact us for compensation details Criminal Background: Not Eligible New hires between 8/11/21 and 9/30/21 for positions below marked with an asterisk (*) are eligible to...
-
St. Petersburg, United States Planet Fitness Full timeJob Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of...
-
St Louis, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front...
-
Member Representative I
1 week ago
St Louis, United States West Community Credit Union Full timeJob Title: Member Representative I Department: Branch Reports to: Branch Manager Classification: Non-Exempt Job Summary: The Member Representative I is responsible for performing a broad variety of teller and member service duties including but not limited to opening and closing accounts, assisting members with bookkeeping and digital services issues. This...
-
Member Representative I
5 days ago
St Louis, United States West Community Credit Union Full timeJob Title: Member Representative I Department: Branch Reports to: Branch Manager Classification: Non-Exempt Job Summary: The Member Representative I is responsible for performing a broad variety of teller and member service duties including but not limited to opening and closing accounts, assisting members with bookkeeping and digital services issues. This...
-
Member Representative II
3 weeks ago
St Louis, United States West Community Credit Union Full timeJob Title: Member Representative II Department: Branch Reports to: Branch Manager Classification: Non-Exempt Job Summary: The Member Representative I is responsible for performing a broad variety of teller and member service duties including but not limited to opening and closing accounts, assisting members with bookkeeping and digital services issues. This...
-
Route Service
4 weeks ago
St Marys, United States Johnson Controls International Full timeLocation: This role will cover the upper Indiana region, with the office based in South Bend.Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright...
