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Client Services Analyst

4 months ago

Tyler, United States UT Health Science Center Full time

Job Summary :

The Client Services Analyst is responsible for the performance of PC systems, equipment maintenance, review of application software and general support for users of PCs.

Major Responsibilities / Duties / Critical Tasks:

·         Responsible for the performance of PC systems, equipment maintenance, review of application software and general support for users of PCs.

·         Install, maintain, enhance and support of the software and hardware for associated PCs.

·         Diagnose and recommend solutions for PC problems.

·         Assist with the relocation of PC computers and associated peripheral equipment.

·         Assist with the installation, maintenance, enhancement and support of local area networks.

·         Maintain accurate listing of all PCs and peripherals.

·         Respond to assigned work orders for PC and peripheral support.

·         Provide specialized support of mobile devices.

·         Assist with IT purchase requisitions as needed.

·         Perform user account management duties for the network, Outlook, and other systems as required.

Accompanying Knowledge, Skills, Abilities and Competencies:

·         Mobile Device Management experience preferred.

·         Working knowledge of Microsoft Office and related products (SMS, Active Directory, MS Windows and Server updates computer room operations, and diagnosing and repairing PC failures.)