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Service Coordinator

2 months ago

Toms River, United States B Safe Security Full time
B Safe Security, a Pye-Barker Fire & Safety Company is hiring for a Service Coordinator at our Toms River, NJ Branch.

Position Summary: Provide customer service to clients, necessary support to field technicians, and support to other internal departments. Coordinate service appointments and installations by managing schedules, preparing paperwork, and communicating relevant information. This position acts as back up for call queues, attends service queues within multiple branches.

Duties & Responsibilities:
• Provides and maintains exemplary customer service to our customers to always ensure retention and projects a positive outlook to customers, including times when issues arise
• Handle incoming calls and emails for service, perimeter maintenance, and installation requests
• Schedule and confirm service appointments - prioritize service calls in accordance with customer and branch needs
• Collect payment upfront for all residential accounts
• Review service tickets daily for accuracy, appointment times, and assist in closing all service tickets each month
• Maintain all service queues
• Follow through with all customer requests until the customer is satisfied
• Field agents to coordinate service tickets and go-backs as needed
• Review monitoring reports assigned daily and contact customers to schedule services
• Inform customers of unforeseen delays with appointments
• Provides feedback to supervisor regarding any customer concerns or complaints
• Perform basic technical troubleshooting
• Provide callers with company information
• Issues requests for alarm certificates
• Use administrative skills to perform tasks in various company software
• Maintain a good working environment with all employees, vendors, and customers
• Demonstrates reliability as a team member and willingness to learn
• Other duties as assigned

Education and Required Skills:

  • High School Diploma / GED
  • Minimum 6 months experience in a call center environment
  • Excellent customer service skills
  • Working knowledge of electronics
  • Ability to determine solutions for customers in a timely manner
  • Comply with all safety, environment, health, and waste management policies and procedures
  • Must read and speak English

In 1978, our company's founder and current president, Phillip Gardner, built a security system for his parents' home after it was burglarized. He then went on to protect family and friends with systems of their own, and out of his garage B Safe Security started. Today, the B Safe team provides cutting-edge security solutions to the many communities they call home across the Mid-Atlantic region.

Acquired in March 2022 B Safe is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services. Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.