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Desktop Support Technician

1 month ago

Tate, United States Lorven Technologies Full time
Job Title: Desktop Support Technician

Location: Atlanta, GA 30303 (Onsite)

Duration: 1 year contract

Job Summary

As an IT Desktop Support Technician, you will be responsible for providing technical support to end-users regarding hardware, software, and network-related issues. You will troubleshoot and resolve desktop-related incidents and requests, ensuring efficient operation and user satisfaction. The ideal candidate is proactive, service-oriented, and capable of working independently and as part of a team in a fast-paced environment.

Responsibilities:
  • Respond to technical support requests via phone, email, and in-person, providing timely and effective solutions to users.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices.
  • Troubleshoot hardware and software issues, including operating systems, application software, and network connectivity problems.
  • Perform regular system updates, patches, and maintenance to ensure optimal system performance and security.
  • Assist users with account setup, password resets, and software installations.
  • Document and track support requests and resolutions using a ticketing system.
  • Collaborate with other IT team members to escalate complex issues and ensure seamless service delivery.
  • Provide training and support to users on software applications, hardware usage, and best practices for security.
  • Participate in IT projects as needed, such as system upgrades, migrations, and new technology implementation.
  • Maintain inventory of IT equipment and supplies and assist with asset management team.
  • Stay informed about the latest technology trends and best practices in End User support.
  • Assist colleagues in the team with mentoring and training.
Qualifications
  • At least an Associate's Degree in Computer Science, Information Technology, or a related field preferred.
  • 3-5 years of experience in desktop support or technical support roles.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Technical Skills:
  • Proficient in Windows 10 and 11 and macOS operating systems.
  • Experience with Microsoft Office 365 Suite and common software applications such as Adobe Pro, Adobe CC, DocuSign, etc.
  • Familiarity with Active Directory, network troubleshooting, and security protocols.
  • Knowledge of hardware components and troubleshooting techniques.
  • Good troubleshooting skills of both Standalone and networked printers.
  • Good troubleshooting skills of network connectivity issue.
Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively both independently and as part of a team.
  • Exceptional customer service skills and a positive attitude.
  • The ability to manage multiple urgent issues in parallel.
Preferred Skills:
  • Experience with remote desktop support tools such as ConnectWise.
  • Experience with windows imaging such Microsoft Intune image deployment.
  • Understanding of ITIL service management principles.