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Diversion Case Manager

4 months ago

Lowell, United States Community Teamwork Full time

We are seeking a Diversion Case Manager who will be responsible for providing case management to clients and their families. Provide advocacy, support, and referral information and assist clients to overcome barriers to become self-sufficient.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

  • Starting Pay: $24.34
  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical
  • Dental
  • Vision
  • Paid Life Insurance
  • Tuition reimbursement
  • 12 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency
  • 37.5 hour work week

Responsibilities include:

* Advocate on behalf of program clients in order to help them move forward out of homelessness.

Work as part of the team with support staff and clients to assess and redirect as many people as appropriate to alternative options rather than shelter (diversion).

* Complete intake and assessment in order to identify guests' strengths, needs, barriers, and goals in order to achieve shelter diversion or rapid rehousing.

* Work with guests to develop short-term plans to obtain stable housing, treatment options, employment strategies, and/or to move toward economic self-sufficiency, including implementation of an immediate plan for shelter diversion. Create and implement individual action plan within 48 hours of assessment.

* When cases are determined to require long term/intensive work, it may require transition to fellow staff.

* Work with outside providers to educate community about shelter services and appropriate/inappropriate referrals and to encourage phone referrals and scheduling of intake appointments.

* Help guests apply and complete applications for benefits.

* Develop and maintain positive working relationships with local landlords, property managers, housing

authorities, social service organizations, state agencies, and internal partners.

* Develop an understanding of available housing programs including Rapid Re-Housing assistance and/or other subsidized housing programs.

* Collect and maintain data-based statistical information; Maintain accurate case records and submit monthly written service outcome report.

* Provide support, crisis intervention, mediation and service coordination.

* Demonstrate a high degree of confidentiality pertaining to case records and information.

Successful candidate will possess:

  • High School Diploma or Equivalent.
  • Prior related experience preferred.
  • Assessment, advocacy and case management work in a Human Service field preferred.
  • Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
  • Demonstrated knowledge of community resources available to low-income individuals and families.
  • Excellent customer service, organizational, oral and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Proficient computer skills required in basic computer software and data collection systems.
  • Excellent crisis management skills.
  • Ability to maintain accurate records and confidentiality of information.
  • Excellent attention to detail.
  • Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred.

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.