Automotive Service Manager

2 months ago


Raleigh, United States Mills Auto Group Full time

Job Summary:
The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $110,000 to $150,000 per year, paid semi-monthly.

Compensation & Benefits:
- Base salary plus commission structure
- Total compensation ranging from $110,000 to $150,000 per year
- Paid semi-monthly
- Health insurance benefits
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicles and services

Responsibilities:
- Manage and supervise a team of service technicians and support staff
- Maintain a high level of customer satisfaction by ensuring timely and efficient service
- Monitor and improve the department's profitability by analyzing and controlling expenses
- Develop and implement strategies to increase service department revenue
- Review and approve service estimates and invoices to ensure accuracy and fair pricing
- Oversee inventory management and ordering of parts and supplies
- Ensure compliance with safety and environmental regulations
- Train and mentor service department employees to achieve individual and team goals
- Create and maintain a positive work environment and promote teamwork
- Handle customer escalations and resolve any service-related issues
- Stay updated on industry developments and trends to identify opportunities for growth and improvement

Requirements:
- At least 5 years of experience in an automotive service management role
- Proven record of success in managing a profitable service department
- Excellent leadership, coaching, and communication skills
- Strong knowledge of automotive repair and maintenance
- Familiarity with dealership software and systems
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and decision-making abilities
- High school diploma or equivalent (college degree preferred)

EEOC statement:
Mills Auto Group is an equal opportunity employer. We value diversity and welcome applicants of all backgrounds and identities. We are committed to creating a workplace that is inclusive, fair, and respectful of all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We encourage diversity and inclusivity in our hiring and strive to create a work environment that reflects the diverse communities we serve.



  • Raleigh, North Carolina, United States Christian Brothers Automotive Full time

    Job Title: Automotive Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and working collaboratively with our team to...


  • Raleigh, United States AAG-55 Anderson Automotive Group, LLC Full time

    Job DescriptionJob DescriptionJoin our team:An Accounting Manager is responsible for the accurate representation of the financial condition of the dealership, implements controls necessary for the proper conduct of the business, maintains accurate records, and establishes and maintains the data processing capabilities to accomplish the dealership’s...


  • Raleigh, North Carolina, United States Christian Brothers Automotive Full time

    **Company Overview**Christian Brothers Automotive (CBA) is a leading provider of auto repair services, dedicated to delivering precision repairs with transparency and integrity. Our mission is to provide exceptional customer experiences by building trust, empathy, and understanding with our customers.**Job Description:**We are seeking a skilled Automotive...


  • Raleigh, North Carolina, United States Mills Auto Group Full time

    At Mills Auto Group, we are seeking a highly skilled Automotive Financial Services Manager to join our team. As an F&I professional, you will be responsible for coordinating the sale of finance and insurance programs to customers.This is a fantastic opportunity to work with a leading dealership group in the United States, with a constantly expanding...


  • Raleigh, North Carolina, United States A&J Automotive Full time

    Exceptional Automotive Opportunities AwaitSenior Mechanic - Automotive Technician Position at A&J AutomotiveA&J Automotive, a trusted and respected name in Raleigh's auto repair scene since 1996, is seeking an accomplished Senior Mechanic - Automotive Technician. This full-time role offers the chance to elevate your career with a competitive salary of...


  • Raleigh, North Carolina, United States Hanna Imports Full time

    **Job Title:** Automotive Service Technician Hanna Imports, a reputable automotive dealership with multiple locations in North Carolina, is seeking an experienced Automotive Service Technician to join its team. The successful candidate will play a crucial role in ensuring the smooth operation and maintenance of vehicles, providing high-quality service to...


  • Raleigh, North Carolina, United States Mills Auto Group Full time

    Job OverviewThe Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This role requires a strong leader who can motivate and supervise a team of service technicians and support staff to deliver exceptional results and drive...


  • Raleigh, North Carolina, United States Christian Brothers Automotive Full time

    **Job Title:** Automotive Customer Service Representative**Job Summary:** We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and collaborating with colleagues to...


  • Raleigh, North Carolina, United States Christian Brothers Automotive Full time

    **Job Overview**We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Service Representative. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and is passionate about delivering exceptional customer experiences.As an Automotive Customer...


  • Raleigh, United States Thompson Automotive Group Full time

    2600 Wake Forest Road, Raleigh, NC 27609Automotive Service Advisors $80,000 - $140,000+ a YearAuto Service Advisor Experience RequiredThompson Buick GMC Cadillac is a GREAT place to have a rewarding career! Our HIGH-VOLUME Service Department needs to hire experienced Service Advisors to guide customers through the auto repair/maintenance process, advise...


  • Raleigh, North Carolina, United States Hanna Imports Full time

    Job OverviewHanna Imports, a reputable automotive dealership with multiple locations in North Carolina, is actively seeking skilled Automotive Technicians to join their team. As an Experienced Automotive Technician, you will play a crucial role in ensuring the smooth operation and maintenance of vehicles, providing high-quality service to valued customers.


  • Raleigh, North Carolina, United States Thompson Automotive Group Full time

    High-Paying Opportunity for Experienced Automotive Service AdvisorsIn Raleigh, NC, Thompson Buick GMC Cadillac is seeking experienced Service Advisors to guide customers through the auto repair and maintenance process. This high-paying role offers a salary of $80,000 - $140,000+ per year, making it an attractive opportunity for professionals in the...


  • Raleigh, North Carolina, United States Mavis Tire Supply Full time

    Job OverviewMavis Tire Supply is seeking a highly skilled Automotive Store Managers Director to lead our state-of-the-art automotive service and retail tire sales centers in the Raleigh, NC area. This role offers a unique opportunity to drive business growth, improve customer satisfaction, and develop a high-performing team.Key Responsibilities:Manage daily...


  • Raleigh, North Carolina, United States Choice Auto Repair Full time

    Job OverviewWe are seeking a highly skilled Automotive Service Technician to join our team at Choice Auto Repair in Raleigh, NC. As an auto repair specialist, you will be responsible for providing exceptional service while working on various car models.The successful candidate will have experience in automotive repair, diagnostic skills, and excellent...


  • Raleigh, North Carolina, United States Auto Interiors and Tops, Inc Full time

    Key ResponsibilitiesGreet customers and provide exceptional serviceWrite accurate work orders and estimatesSales and material orderingEstimating and tracking jobsCommunicate with technicians and customersTo succeed in this role, you must have great customer service skills, automotive experience, and basic computer knowledge. We are a fast-paced environment,...

  • Accounting Director

    1 week ago


    Raleigh, North Carolina, United States AAG-55 Anderson Automotive Group, LLC Full time

    We are looking for an experienced Accounting Director - Automotive Sector to join our team at AAG-55 Anderson Automotive Group, LLC. This role is responsible for leading the accounting function for our dealerships, ensuring accurate financial representations, and implementing controls necessary for the proper conduct of business.Job Overview:The ideal...


  • Raleigh, North Carolina, United States Hanna Imports Full time

    **Job Summary:**Hanna Imports is seeking an experienced Automotive Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely and efficient repair processes, and maintaining open communication with clients.Key Responsibilities:Greet customers, assess...


  • Raleigh, North Carolina, United States Hanna Imports Full time

    **Job Overview:**We are seeking an experienced Automotive Service Advisor to join our team at Hanna Imports. As a Service Advisor, you will be responsible for greeting customers, assessing their needs, and creating repair orders. You will also oversee the repair process, maintain communication with customers, and return vehicles upon completion.


  • Raleigh, North Carolina, United States Carolinas Collision Center of Raleigh Full time

    Salary: $45,000 - $60,000 per year.About the Role:We are seeking a detail-oriented and customer-focused Automotive Body Shop Customer Service Representative to join our team at Carolinas Collision Center of Raleigh. As a key member of our body shop team, you will play a vital role in supporting daily operations and ensuring our customers receive exceptional...


  • Raleigh, United States Thompson Automotive Group Full time $80,000 - $140,000

    Salary$80,000 - $140,000+ a YearAuto Service Advisor Experience RequiredThompson Buick GMC Cadillac is a GREAT place to have a rewarding career! Our HIGH-VOLUME Service Department needs to hire experienced Service Advisors to guide customers through the auto repair/maintenance process, advise customers on service options and costs when their vehicle needs...