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Patient Services Representative
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Minneapolis, United States Twin Cities Orthopedics Full timeThe Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic.This is a full-time position working M-F with hours typically ranging from 9:00 am - 5:30 pm, but will also involve working one closing shift each week from 10:30 am - 7:00 pm and rotating Saturday shifts. This role will be based out...
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Caregivers - Twin Cities
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Patient Services Representative
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Healthcare Customer Service Specialist
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![The Medicus Firm](https://media.trabajo.org/img/noimg.jpg)
Twin Cities
1 month ago
PRACTICE: MASTER SOCIAL WORKER (MSW)
- Established FQHC - Serving the community since 2003
- Excellent Quality of life: Outpatient/NO CALL
- Monday - Friday 8 am - 5 pm
- Average of 3 to 5 patients a day
- EMR: OCHIN Epic
SUMMARY:
Our mission is to promote the health & wellness of the mind, body, and spirit of Native American families. This position is embedded in the medical clinic and provides crisis intervention and resource coordination to patients receiving care within the Medical, MAT, and Dosing clinical areas.
The primary responsibility is to connect with patients in coordination with their clinical visit to intervene in crisis situations, complete barriers assessment, link to resources, and coordinate care for high-risk patients.
DUTIES AND RESPONSIBILITIES:
- Provide telephone and on-site intervention to patients experiencing a mental health emergency.
- Assess risk to self and others and intervene in conflict and crisis situations.
- As indicated, d evelop a safety plan with the patient and/or family to meet the safety needs of individuals experiencing a mental health emergency.
- Provide, arrange, and coordinate direct services and advocacy to patients and families.
- Work from harm reduction, trauma-informed, and strength-based approaches to empower patient in their treatment process and to meet their health care goals.
- As indicated, initiate referrals to Behavioral Health Home for care coordination and connection to outside resources.
- Partner with other staff members to meet the needs of patients and share resources.
- Coordinate appointments and assist in decreasing barriers to access, such as transportation. Obtain release of information to ensure regular communication with other providers about ongoing care.
- Assist patients in crisis with access to timely assessment, intervention, and stabilization services.
- Provide population-based care coordination through management of preventative care and defined concerns, such as depression.
- Screen for social and political drivers of health; facilitate, integrate, and mobilize community resources on behalf of the patient.
- Performs other related duties as assigned by management.
QUALIFICATIONS:
- Education and/or Experience: Master's Degree in Social Work (MSW) and one year of full-time professional experience in a clinical setting.
- Certificates, licenses, and registrations required : Proof of current COVID-19 vaccination.
COMMUNITY
- The area boasts a vibrant arts scene: Minneapolis Institute of Art , the Walker Art Center , the Garden, performing arts venues, and more
- The Twin Cities offers professional baseball, hockey, football, basketball, and soccer teams
- The transit system in Minneapolis offers an easy commute, connecting downtown Minneapolis with the Minneapolis-St. Paul International Airport and the Mall of America in Bloomington.
Reference: MSW 24144