Behavioral Health Technician/Employment Coach
4 weeks ago
ACHIEVE HUMAN SERVICES, INC.
POSITION TITLE: BEHAVIORAL HEALTH TECHNICIAN/EMPLOYMENT COACH (HYBRID) III
DEPARTMENT: BEHAVIORAL HEALTH
REPORTS TO: BEHAVIORAL HEALTH MANAGER
GENERAL SUMMARY
The Employment Coach / Behavioral Health Technician (Hybrid) combines the responsibilities of supporting clients in both employment-related activities and providing behavioral health services. This role involves ensuring compliance with third-party stakeholders through documentation aligned with client treatment plans, providing job coaching, and offering employment support to clients.
MAJOR DUTIES/RESPONSIBILITIES
- Must be able to perform all functions of BHT I/Employment Coach I & BHT II/Employment Coach II.Standard: Demonstrates expert ability to perform BHT I/Employment Coach I & BHT II/Employment Coach II functions and approved by the Behavioral Health Manager or Director of Human Services.
- Supports the onboarding and mentoring of BHT I/Employment Coach I & BHT II/Employment Coach II inclusive of creation of training materials.
- Represent the agency by participating in community events and inform individuals regarding Agency programs and services.
- Exhibit thorough knowledge of behavioral health and housing contracted services.Standard: 100% compliance of contract responsibility as demonstrated through audit findings.
- Participates in weekly On-Call list for emergency maintenance calls or behavioral health calls.Standard: all maintenance issues are reported through the maintenance request system.
- Attends and participates in scheduled clinical supervision meetings and completes all agency mandatory training.Standard: 100% compliance with all mandatory training.
- Complete annual recertifications for clients' receiving supportive services and ADOH contract recipients.Standard: 100% completion of recertification's by the due date
- Facilitates initial and annual psychological assessments and treatment plan for submission and approval by licensed professionals.
- Possesses a thorough understanding of stakeholder contracts and deliverables.
- Ensures the quality and timeliness of progress notes, incident reports, quarterly reports, current updated client files, and all billing reports.
- Attends and participates in ART meetings and reviews and provides written communication to department management and staff.
Standard: Participate in 100% of annual reviews. Written updates will be provided at least 24 hours prior to the scheduled meeting. A copy of the written update will be placed in the member's file.
- Provides oversight of daily vehicle logs.Standard: 100% compliance with all respective deliverables.
- Assists other Agency departments with safety, health, and security inspection and follow-up action items where necessary.Standard: Maintains 100% compliance with all respective deliverables.
- Perform other duties as assigned by the Behavioral Health Manager or Director of Human Services.
WORK ENVIRONMENT
- SupervisionThis position has no supervisory responsibility.
- ConfidentialityThis position is exposed to highly confidential client information including behavioral health and physical health diagnosis and disability information, demographic information and client financial status.
- Mental Application and ResponsibilityAbility to prioritize and organize workload, handle numerous tasks simultaneously, and work under pressure. Must interact with discretion and professionalism regarding confidential client information.
- Internal and Public ContactsHigh degree of interaction with staff, clients, family members, and other social service agency staff in the community.
- Conditions and EquipmentThe work environment includes client home visits, clinical, office settings, and community settings for behavioral health and job coaching activities. Must remain awake and alert throughout each work shift.
- Physical DemandsThe work environment includes home and office settings. Must be able to walk up and down stairs and lift up to 25 pounds. Complete training for safety and crisis intervention.
- Language (Communication)Must communicate clearly and effectively orally and in writing; possess excellent organizational and time management skills. Bilingual English/Spanish is a plus.
- MathematicalBasic mathematics is required.
- ReasoningPosition requires basic understanding of working with people who have unique disabilities, basic understanding of crisis prevention and intervention and to assist in a recovery model or plan. Basic understanding of First Aid and CPR.
- OtherBasic understanding of Arizona State Housing Rules, Fair Housing and Landlord Tenant Act Laws, HUD eligibility guidelines, and Housing Contracts. Maintain high levels of customer satisfaction and comply with Fair Housing laws.
- EducationBachelor's Degree in a related field
OR
Seven (7) to ten (10) years case management experience in lieu of education. - ExperienceRequires five (5) to ten (10) years of case management.
Or
At least one (1) year experience working with individuals with disabilities or in social services preferred - OtherMust be over 21 years of age.
Must possess a valid driver's license.
Must obtain a Level 1 Fingerprint Clearance Card.
Must obtain valid certifications for Agency compliance within 90 days of employment.
Pass background check inclusive of Excluded Provider List System (EPLS) and the Health and Human Services (HHS) List of Excluded Individuals/Entities (LEIE).
DRUG-FREE WORK ENVIRONMENT
The Agency is committed to the development and maintenance of a drug-free environment in accordance with the Drug-Free Workplace Act of 1988. Accordingly, the Agency will not tolerate any unlawful activity such as the possession, use, manufacture, distribution, and/or dispensation of a controlled substance on Agency-owned or controlled property. Any employee or client engaged in such prohibited conduct or convicted of a crime involving a workplace drug violation shall be subject to disciplinary action, up to and including termination. ACHIEVE Human Services, Inc. maintains and promotes a drug-free work environment and enforces a zero-tolerance policy for the use of alcohol, drugs and/or controlled substances.
HIPAA
Under the Health Information Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations, a Covered Entity under HIPAA is legally obligated to maintain the privacy of client health information that it creates or receives. The Agency recognizes the importance of keeping medical information confidential and is dedicated to meeting the HIPAA obligations. All information that we have about clients we consider to be confidential, and we maintain technical and administrative safeguards to protect against unnecessary use and disclosure of it. We expect our employees to respect our clients' instructions regarding any incidental exposure to protected health information. We are committed to supporting our clients in their efforts to comply with both state and federal privacy laws.
OSHA
Everyone has the right to a safe workplace. The Occupational Safety and Health Act of 1970 was passed to prevent workers from being seriously harmed at work or killed at work, and the law requires employers to provide their employees with working conditions that are free of known dangers. The Act created the Occupational Safety and Health Administration (OSHA), which sets and enforces protective workplace safety and health standards which are maintained by the Agency. OSHA also provides information, training and assistance to workers and employers. Workers may file a complaint to have OSHA inspect their workplace if they believe that the Agency is not following OSHA standards or that there are serious hazards in the workplace. An injured worker may undergo a drug screening.
REASONABLE ACCOMMODATION
The Agency strictly adheres to the requirements of the Americans with Disabilities Act (42 U.S.C. Sections 12101 et seq.). While the Agency strives to appreciate the special needs of its disabled employees and provide the necessary, reasonable accommodations, it remains the responsibility of each employee subject to the provisions of the Act to promptly and effectively communicate in writing the need for accommodation to the Agency.
EQUAL EMPLOYMENT OPPORTUNITY
ACHIEVE Human Services, Inc. does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex (including gender and pregnancy), sexual orientation, gender identity or expression, sexual harassment, retaliation, genetic information, age (40 and over), marital status, membership or activity in a local human rights commission, status with regard to public assistance, or any other basis prohibited by statute in employment or the provisions of services.
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