Patient Service Representative

1 week ago

Kirkland, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Service Representative functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The PSR's communication, conduct and performance should support the Polyclinic's efforts in becoming a High-Performance Organization.

Location: 1229 Madison St, Suite 1600, Seattle, WA 98104

Schedule: Monday - Friday; 8 AM - 5 PM PST

Primary Responsibilities:

  • Excellent customer service skills
  • Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person
  • Schedule and coordinate all patient appointments as directed
  • Maintain an organized and clean work area, free of clutter
  • Prepare all documentation and records with accuracy as directed or necessary for the patient's care
  • Meet or exceed the performance measures established by the Practice Management Dept
  • Order and maintain the inventory, and stock in the area according to the policies and procedures established by the Practice Management Dept. and Central Supply
  • Follow establish policy and procedures related to the position
  • Participate and contribute in a team-based environment
  • Maintain a team supportive attendance record
  • Understand and deliver quality customer service that is consistent with the Polyclinic's efforts in becoming a High Performance Organization
  • Follow OSHA/WISHA (including usage of PPE) guidelines
  • Follow HIPAA regulations
  • Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
  • Communication, conduct and dress portray a professional quality at all times
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:
  • High School Diploma/GED (or higher)
  • 1+ years of direct customer service experience
Preferred Qualification:
  • Bachelor's Degree
  • 1+ years of experience as a Patient Service Representative in a medical environment
  • Experience with Epic

Washington Residents Only: The hourly range for Washington residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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