Patient Services Rep- Urology Care

4 weeks ago

Kirkland, United States EvergreenHealth Full time
Wage Range: $20.57 - $32.92 per hour

Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE)
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary:
Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.
Primary Duties:
Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.
Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.
Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
Requests, confirms and validates interpreter services.
Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.
Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.
Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).
Prepares, documents and sends various patient outreach communications.
Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.
Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required.
Identifies and collects copayments in adherence with organizational goals.
Cultivates EvergreenHealth culture of community by supporting new staff training.
Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.
Orders and restocks patient forms and non-medical supplies.
Files, faxes, scans, photocopies and distributes mail.
Performs open and close duties, which vary from clinic to clinic.
Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
High School diploma or equivalent
1 year of experience in a customer service role
Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.
Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery).
Strong written communication skills, including ability to spell accurately and write legibly.
Ability to work independently, show initiative and work productively within a team environment.
Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate.
Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines.
Keyboarding skills and working knowledge of Windows based software systems.
DESIRED for the position:
Previous experience in a medical reception or similar administrative role
Knowledge of basic medical terminology/common medications
Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals.
Electronic Medical Record (EMR) experience, preferably Cerner.
Familiarity with HIPAA and other health industry compliance standards
Benefit Information:
Choices that care for you and your family
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
Medical, vision and dental insurance
On-demand virtual health care
Health Savings Account
Flexible Spending Account
Life and disability insurance
Retirement plans (457(b) and 401(a) with employer contribution)
Tuition assistance for undergraduate and graduate degrees
Federal Public Service Loan Forgiveness program
Paid Time Off/Vacation
Extended Illness Bank/Sick Leave
Paid holidays
Voluntary hospital indemnity insurance
Voluntary identity theft protection
Voluntary legal insurance
Pay in lieu of benefits premium program
Free parking
Commuter benefits
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
2024 Benefits Guide
ADMIN321

  • Patient Services Rep- Urology Care

    2 weeks ago

    Kirkland, Washington, United States Evergreenhealth Full time

    Wage Range: $ $32.92 per hourSign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE)Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums...

  • Patient Services Rep- Urology Care

    4 weeks ago

    Kirkland, United States EvergreenHealth Full time

    Wage Range: $20.57 - $32.92 per hour Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE) Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional...

  • Patient Services Rep- Urology Care

    3 weeks ago

    Kirkland, United States EvergreenHealth Full time

    Description Wage Range: $20.57 - $32.92 per hour Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE) Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...

  • Patient Services Rep

    3 weeks ago

    Kirkland, United States Evergreen Healthcare , LLC Defunct Full time

    Description Wage Range: $20.57 - $32.92 per hour + $2.00 per hour float pool premium Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some...

  • Patient Services Rep

    2 weeks ago

    Kirkland, Washington, United States EvergreenHealth Full time

    Wage Range: $ $32.92 per hour + $2.00 per hour float pool premium Sign-On Bonus: Upto $3,000.00 for those new to EvergreenHealth Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...

  • Patient Services Rep- Urology Care

    4 weeks ago

    Kirkland, WA, United States EvergreenHealth Full time

    Wage Range: $20.57 - $32.92 per hourSign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE)Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional...

  • Patient Services Rep-Contact Center

    2 weeks ago

    Kirkland, Washington, United States EvergreenHealth Full time

    Wage Range: $ $32.92 per hour Sign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE) Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums...

  • Patient Services Coordinator

    4 weeks ago

    Kirkland, United States Connections Health Solutions Full time

    **Multiple shift options available: Full-time, part-time, PRN Required Qualifications:** High School Diploma or Equivalent 1 year of exceptional service customer service-oriented work experience. 3 years of clerical experience. Current Notary or have the ability to become a notary within the first 90 days. Must be able to perform Safe Clinch patient...

  • Patient Care Navigator

    4 weeks ago

    Kirkland, United States Pinnacle Fertility Full time

    Seattle Reproductive Medicine is proud to be a part of the Pinnacle Fertility network. Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building...

  • Patient Care Coordinator

    2 weeks ago

    Kirkland, Washington, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Respiratory Care Specialist

    1 month ago

    Kirkland, United States AdaptHealth Full time

    Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please...

  • Respiratory Care Specialist

    4 weeks ago

    Kirkland, United States AdaptHealth Full time

    Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please...

  • Respiratory Care Specialist

    3 weeks ago

    Kirkland, United States AdaptHealth Full time

    Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please...

  • Patient care cordinator

    4 weeks ago

    Kirkland, United States BluePearl Full time

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BluePearl is seeking a non-credentialed Patient Care Coordinatorto join our team in Kirkland, WA. *This position is heavy in client communication and requires great time management...

  • Resident Physician

    2 weeks ago

    Kirkland, Washington, United States Infinity Technologies Full time

    For a client in Baden-Württemberg, we are currently seeking a Resident Physician (m/f/d) for the Urology department.This primary care provider has approximately beds spread across more than 12 specialized departments, providing both inpatient and outpatient care to patients. The multidisciplinary team of doctors and nurses work closely together to provide...

  • Phlebotomist Patient Services Representative

    4 weeks ago

    Kirkland, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative (Onsite) Contract Duration 6+ months Pay rate up to $20 - $25/hr Job Description: The Phlebotomist Patient Services Representative (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. The Phlebotomist...

  • Patient Care Coordinator

    4 weeks ago

    Kirkland, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Patient Care Coordinator

    4 weeks ago

    Kirkland, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Patient Service Representative

    1 week ago

    Kirkland, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Associate Patient Care Coordinator

    7 days ago

    Kirkland, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...