Case Manager, LEAD Program

Job Type

Full-time

Description

Case Manager, LEAD Program - North Seattle
Job Details:

Full-time

Location - Seattle, WA

Hours M-F 8:30am-4:30pm

$70,000 yearly

Work at Evergreen Treatment Services and make a difference in our community

• ETS has been working to transform the lives of individuals and their communities through innovative and effective addiction and social services in Western Washington for over 50 years. Learn more about our mission and values .

• Change begins within. We strive to foster and sustain a diverse and inclusive community within our organization. Find out how we are working to achieve racial equity, health equity, and community justice.

• Our Clinic Services and REACH teams bring critical professional expertise and heartfelt compassion to the work they do every day to serve our most vulnerable community members. Check out the compelling stories told by our patients, clients, and staff members that provide more information and a clear picture regarding our organization's essential work.

REACH Mission and Values

The REACH Program works with individuals experiencing homelessness and behavioral health conditions to help them achieve stability and improved quality of life. The REACH mission is to foster community health and safety through outreach, relationship, healing interventions and systems advocacy for people who use drugs. REACH provides outreach-based-care coordination, multidisciplinary clinical services, and supports to access and maintain housing. All services are based in principles of harm reduction that offer respect and dignity to individuals moving through stages of change in their lives.

REACH incorporates a racial equity lens that includes naming the impact and actively dismantling systems of oppression rooted in White Supremacy, while addressing the root causes perpetuating historical trauma and immense suffering in individuals' lives. We are committed to building a robust behavioral health response that diverts people away from jail by rebuilding community and providing services to ensure those presently marginalized aren't just surviving, but able to thrive.

REACH offers an array of services ranging from survival support provided where folks are living outside to linkages to essential resources such as housing, assistance to resolve legal issues, health care, entitlements and easily accessible treatment for substance use disorders and mental health conditions.

The REACH team is passionate about creating a hospitable and welcoming environment for all people while providing quality services on an individually tailored basis to our clientele.

REACH values diversity of lived experience, is committed to racial equity and social justice, and appreciates hard work, creativity, and a good sense of humor. People who have been impacted by the criminal legal system are encouraged to apply.

Overview of LEAD Program

LEAD (Let Everyone Advance with Dignity, formerly known as the Law Enforcement Assisted Diversion program) is a collaborative project aimed at building community capacity to increase public health and safety while decreasing reliance on policing and the legal system to respond to public order issues related to drug use and sex work. LEAD provides equity-based solutions for individuals historically overrepresented in the criminal legal system due to the racist criminalization of poverty and homelessness, and the "war on drugs" which has disproportionately harmed communities of color.

REACH LEAD provides comprehensive services to adults experiencing behavioral health challenges to support these individuals to achieve improved quality of life and reduce recidivism. Services include outreach and intensive care management, legal assistance, housing placement, behavioral health treatment and recovery support, and linkage to a variety of community resources. Working with care managers, participants develop an individualized plan based on their needs and priorities. All services are provided from a Harm Reduction framework, utilizing Motivational Interviewing skills and aligned with Trauma Informed Care principles. LEAD partners include community representatives and social service providers, and criminal legal system representatives including police and probation, prosecutors, and public defenders.

This dynamic position plays an important role in helping ETS accomplish our mission

Job Summary:

This position is critical to the LEAD project, by providing engagement and intensive case management services to individuals suspected of low-level drug offenses and/or prostitution. The Case Manager will provide direct services to an active case load of approximately 25-30 individuals. Case managers provide outreach, long-term engagement and supportive services for participants through intensive case management activities and collaboration with LEAD partners, service providers, housing providers and other community organizations. This position will serve the individuals in the city of Seattle, out of our North location.

What you contribute to this role - Responsibilities:

• Provide Outreach and Intensive Case Management services for assigned clients
• Engage participants on the street and at social service provider facilities to establish a working relationship and offer services
• Assess participants for the severity of chemical dependency and housing status and determine needs for other services, e.g., medical, mental health
• Assist participants in gaining access to a variety of funding programs (e.g., SSI, ABD, VA)
• Assist participants in finding housing and maintaining occupancy.
• Develop and maintain collaborative relationships with LEAD partners including Seattle Police Department, King County Sheriff, King County and City of Seattle Prosecutor's office
• Provide advocacy and support for participants within the criminal justice system including court appearances and written communication
• Advocate for the participant with a wide variety of other service providers

Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.

Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.

Note: New and/or different duties and responsibilities may be assigned to this job at any time.

Requirements

What you bring to this role - Qualifications:

Education and/or Relevant and Lived Experience

• Experience serving populations impacted by extreme poverty, behavioral health conditions, and mental illness from a harm reduction model of care
• Experience supporting and advocating for participants within the criminal justice system including court appearances and written communication
• Street outreach experience providing services and resources to the populations we serve
• Ability to advocate and effectively communicate and problem-solve under pressure in high-stress situations
• MUST LIVE IN OR NEAR SEATTLE and be familiar with the Seattle resources
• Experience working with communities involved in street-based sex work
• The ability to respectfully engage and develop a working alliance with the people we are serving
• Degree related to social services or behavioral health preferred

Knowledge and Skills:

• An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
• Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
• Strong interpersonal skills and verbal/ written communication skills.
• Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
• Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
• Flexible team player, with excellent attention to detail.
• Ability to maintain confidentiality and use discretion when handling highly sensitive information.
• Ability to set boundaries, resolve conflict and de-escalate issues.
• Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change.
• Valid WA State Driver's License and acceptable driving record is required.

Additional Essential Information:

Physical Conditions and Requirements:

• The employee may be exposed to illicit drug residues and fumes or other bio-hazardous materials when carrying out job functions. There is also potential for exposure to bloodborne pathogens. ETS will provide employees with appropriate training to limit the risk of exposure to bloodborne pathogens. Policies and procedures are in place addressing each item specifically.

• The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb balance, or stoop; rarely to crouch or crawl.

• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderate.

Equipment Used:

• Computer, photocopier, fax machine, phone.

• Use of a program vehicle

Inclusivity and Reasonable Accommodation:

• Evergreen Treatment Services is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Note that a Washington State Patrol criminal background check will be conducted periodically as a condition of ongoing employment, and candidates with prior criminal convictions will be invited to provide additional context as needed.

• ETS will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship for ETS. We also seek to provide reasonable accommodation for the interview process.

Check Out ETS' Excellent Benefits - Part of Your Total Rewards Package in this Role

Key Benefits:

• Medical and Dental benefits, as well as voluntary Vision benefits.
• 403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
• Basic Life/ADD/FSA tax saving accounts for health and dependent care.
• Employee Assistance Program (EAP), voluntary long-term disability coverage.
• Vacation (starting at 2 weeks/year at 6 months)
• Sick leave (24 days/year at 6 months).
• Mental health leave (12 days/year).
• Holidays (12 days/year) and one Floating Holiday per year.

Exceptional Perks:

• Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.

• Transportation stipend or pass and mileage and parking reimbursement when traveling for work.

• License renewal reimbursement and tuition/training assistance.

• Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.

• Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).

• Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.

• Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.

• To learn more about ETS, visit our website at www.evergreentreatment.org .

• Evergreen Treatment Services ack nowledges that we are on the traditional land of the first people of Seattle, the Duwamish People past and present and honor with gratitude the land itself and the Duwamish Tribe.

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